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Love this insurance company
Love this insurance company! They pay really fast! My baby boy is my baby. We have had them for three years!
Insurer: Embrace
By: Charlene Leblanc
YASMINE AMBRA CAVALLI WAS VERRY…
YASMINE AMBRA CAVALLI WAS VERRY PROFESSIONAL. SHE TAKED TIME TO ANSWERE AT ALL MY QUESTIONS IN FRENCH.
Insurer: Trupanion Canada
By: Anik Godard
Poor customer service
Both my veterinarian and I are frustrated with Embrace. After my puppy's intake visit with my vet in December 2022, the vet submitted what she thought was all the information Embrace asked for in their flier. It was not enough. So then she sent the separate orthopedic examination. Now Embrace is saying they never received the results of the initial exam. My vet called to ask what Embrace wants and their representative refused to answer that question. So I called to ask what they want and they say "All the paperwork you have ever received from your vet!" I told them we'd already sent in the initial exam. We went around and around, and I finally copied every bit of the paperwork I've ever received from my vet. This is not the Embrace I used to work with.
Insurer: Embrace
By: Susan Robinson
Form was relatively easy to submit once…
Form was relatively easy to submit once I figured out how to import photo of invoice. I hope I did it correctly! Thank you very much! Terry P McDonnell
Insurer: Embrace
By: Terry McDonnell
Very simple
Every step is easy and well described as to what is needed.
Insurer: Embrace
By: Diane
Great Experience
Always very quick and efficient response from Trupanion.
Insurer: Trupanion
By: John
Glad I invested in Trupanion
It was a great financial relief.
Insurer: Trupanion
By: Alice
Slightly tricky
It was simple and easy. I did have to call because I didn't know how to use my promo code. The representative was super nice and told me where to go.
Insurer: Trupanion
By: Auntrice
Trupanion is the best!
Trupanion is very professional and prompt. Iâve had some claims submitted that were approved within hours. They also communicate frequently while working on a claim- a great experience for me to have Trupanion. ????
Insurer: Trupanion
By: Susan