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23,240 Payment Experience 104,197 Claim Coverage 122,532 Customer Service 37,717 Price Satisfaction 14,626 Other

March 28, 2023

Trupanion is the Worst

Trupanion is the worst. As I have seen other reviews, where Trupanion is relying on "pre-existing" conditions to automatically deny claims and that is exactly what has happened to me more than once!!! None of the claims we made were because of pre-existing conditions..Trust me!!! I have made three claims with them for the tune of over $3,153 and they have paid once because I appealed it. The appealed $617 claim was reduced down to $187 because they do NOT cover "Examination Fees" - "What!!!!" Please, please do not buy insurance from Trupanion they will only disappoint and anger you. I will be moving onto another company and will be happy to post which one I choose.

Insurer: Trupanion

By: TomMango

i used the live chat feature to find…

i used the live chat feature to find out how to file a claim. the agent was very friendly and gave me the information i needed.

Insurer: Trupanion

By: customer

New customer with concerns after reading the fine print. …

Just signed my dog up for Trupanion insurance and have not had a claim but after reading the fine print I’m a little concerned about coverage. It’s states if your dog gets a preventable disease it is not covered. My previous dog had been given the lymes vaccine and still contracted lymes, would they cover this. I have also owned dogs in the past that got very sick from various vaccines and oral flea and tick meds, we do our very best to protect our dogs but living in an area with ticks this concerns me. Embrace pet insurance does cover preventable diseases.

Insurer: Trupanion

By: customer

I thought it was very easy to file a claim and the reimbursement was quick.

I thought it was very easy to file a claim and the reimbursement was quick. I do, however, take issue that the exams were not covered because they were a daily assessment as to how Rudy was doing with his recovery from severe intestinal bleeding. They were not a "normal" wellness examination.

Insurer: Trupanion

By: Brenda

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