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23,240 Payment Experience 104,197 Claim Coverage 122,532 Customer Service 37,717 Price Satisfaction 14,626 Other

Verified April 18, 2023

This insurance company tries everything…

This insurance company tries everything to get out of paying. Multiple times Going around in circles and turns out they had the documents the whole time. This incident lasted months and then didn’t even cover everything

Insurer: Embrace

By: Annoyed with Embrace

If you don't like the first answer just call back and you can get a different one.

35 minutes on hold while 2 of them scrambled to come up with a reason my claim was closed with no communication. They finally said well there is a gap in the medical records that is why? What!! 6 weeks she didn't go to the vet during this time so now they want me to fill out another form saying there was no treatment. I just sent you her entire medical records but thats not good enough they want me to lie on a form. I called back and got a completely different answer. Very frustrated!! Now they say don't believe the web site the claim is on hold pending review don't send the forms we told you to submit 10 minutes ago. Not impressed so far. What is my time worth?

Insurer: Nationwide

By: Scott Motter

Not a good customer experience.

I signed up last September and had to call them 4 times before I was able to get any help. The first time was to set up the app. No one told me not to include the letters on my policy until the 4th call. That is why it was not accepting the policy number. The second time I called I set up my credit card instead of through my employer. The third time for some reason they did not charge the card on file. I emailed my claim with the policy number. No email response. I later found out that they want it in an attachment not in the body of the email otherwise they just completely ignore it and will not respond back to the email. I almost cancelled my policy because this is not a streamlined process. I will not recommend this to anyone. Get it together!

Insurer: MetLife

By: Heidi McDonald