219,106+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 219,106 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Unethical, Possible Scam, Terrible Customer Service
Unethical and terrible customer service. I got my Cane Corso, Waylon, in early July of 2020, took him to his first vet appointment in late July, and purchased insurance within a couple weeks of that. So within the first month of having him he went to the vet and insurance policy had been purchased. When I took him to his initial veterinarian appointment to get established the vet gave me the run down on what to expect with this breed health wise as he was my first of this breed. In her briefing she mentioned to me something called entropion and warned it was common in this breed (along with stomach flipping and hip issues) so don't be surprised if he ends up with it even if it is mild. Over a year later in September 2021 he had surgery for entropion because he started showing signs of it, it was causing eye infections, and later was diagnosed with entropion. The surgery, medications, and recovery are a very costly process for a dog of this size. I filed the claim directly after his surgery and it was denied. I attempted to appeal and it was denied. The reason given was that his diagnosis was a preexisting condition according to the insurance due to vet records. False. Vet records mentioned that i was given a run down that entropion could be a possibility given how common it is with the breed, it was NOT a diagnosis of the condition. So they denied me, gave very short responses, and essentially was not allowed to appeal because they stated that the vet records were proof that it was preexisting. So, in a nut shell GO ELSEWHERE for your pet insurance and keep track of what your vet includes in their notes for your pet because it does matter what is mentioned to unethical insurance companies looking to get out of paying what they are supposed to.
Insurer: ASPCA
By: Erin Holmes
Good company wish it could be less…
Good company wish it could be less online easier to talkbto real people but seems like good company to have so far so good
Insurer: Sonnet
By: Gavin
Awesomeness!
Paid upfront for my vet's visit, filed the claim, and yes.-, after couple of days, got the refund. Simple as that, and fast.
Insurer: Pets Best
By: IJ_ Serra
Great
Great, convenient company. Website is user friendly.
Insurer: Sonnet
By: Tammy
Great customer service
Every experience I've had with Sonnet customer service staff has been great! They are very responsive and helpful and have always been able to resolve any issue! Thank you!!
Insurer: Sonnet
By: Kam
Would be nice to actually have rates go…
Would be nice to actually have rates go down. Even during covid, other insurance companies gave people discounts, all mine ever did was go up. No accidents or tickets, and yet no drop in our premium.
Insurer: Sonnet
By: James
This is based on my most recent…
This is based on my most recent experience. Claim was submitted and over a week passed before I received an email it is still in review. That's been more than a week ago. Not a complicated claim. Disappointing as previous claims have been handled so quickly and efficiently.
Insurer: Pumpkin
By: customer
I have a great experience with…
I have a great experience with Trupanion. They work with Veterinarians. I’m happy to be their customer. They covered the bill and I pay a portion of it. They have a great customer service and very friendly representatives who can assist you with your Furbabies. 🐈🐾😺
Insurer: Trupanion
By: Owance “owancejackie” Jackie
Pumpkin Pet Insurance is fabulous!
We are so glad we took our Breeder's advice and signed up for Pumpkin Pet insurance! They were wonderful! Our young puppy became seriously ill and needed three emergency vet visits and an overnight stay in the hospital. Pumpkin payed for 90% of it just like they said they would. They were very nice on the phone making sure we knew how to file our claim which was easy and they paid us really fast - which was a huge help.
Insurer: Pumpkin
By: Cindy Banker.
Unsustainable
I first signed up for Healthy Paws around, if I recall correctly, 2012, with a late middle age to senior cat. They were fantastic for that cat, so I signed up subsequent pets when the pets were babies. Healthy Paws continued to be excellent from 2012 until about 2019. In addition to murderously expensive annual premium increases, they also have decreased the quality of their customer service. Their premium increases have made their insurance unsustainable and I am looking for options. Their customer service changes have also influenced me to look for other options. They used to be easy to contact, with very helpful and knowledgeable customer service representatives. The reimbursement process used to be lightening fast. The service felt very personal. In the last three or so years, they have become very difficult to contact, and the representatives usually are not especially knowledgeable or helpful. I thinknthey relocated their call centers. The reimbursements take a long time, now, too. I signed up my current pets in 2015 and 2016, when they were puppies or kittens. None of my pets had preexisting conditions and they have generally been very healthy. I feel like Healthy Paws is increasing the rates to an extreme degree. I'm very disappointed with them. I used to recommend them to everyone, but I can no longer do that. I would have to tell people to avoid Healthy Paws. It just isn't what it used to be.
Insurer: Healthy Paws
By: Marnie