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Full explanation of Everything included in your insurance package.
I was given a full explanation of what is covered in your pet insurance package. Everything was verified at the end of our conversation and I knew that my pet would be well taken care of for a long time.
Insurer: Trupanion
By: Miriam Pearce
Just had first vet visit with new…
Just had first vet visit with new puppy. Received a prompt insurance payment from Pets Best.
Insurer: Pets Best
By: E Nathan
Best decision to get this coverage
Our policy covered 90%, $250 deductible. Our family was so thankful for this insurance when our dog became extremely sick twice and covered nearly $40,000 in hospital fees, surgery, and specialty clinic visits. I always had my reimbursement within 10 days and never had a dispute with them. If they needed more information once my claim was submitted, they contacted the hospital for it. They even emailed me to check on my pet after her hospital stays. It meant the world to us that we were able to do everything in our power to save her life, without the worry of being in debt after. DON’T LET YOUR PETS DRINK STANDING WATER OUTSIDE!!!!!!!! I would DEFINITELY go with Healthy Paws again.
Insurer: Healthy Paws
By: Tracy Contreras
Great experience! I have been a member with our two…
I have been a member with our two furbabies for three years and used the benefits for the first time two weeks ago. Trupanion not only lived up to my expectations but exceeded them. The claim was reviewed very quickly and I was reimbursed for the portion they paid much quicker than I expected. Everyone I have spoken to at Trupanion has been patient, polite ,caring and professional. I am so happy that we made this choice three years ago and would not hesitate to recommend them to anyone!
Insurer: Trupanion
By: customer
fast claim
fast claim, friendly customer service
Insurer: Trupanion Canada
By: jing xue
Massive price hikes year over year!
In the three years of coverage with Fetch the annual renewal price hikes 132% every year. First year pricing was fairly competitive with sales promises that their pricing doesn't increase , or only a small amount. Deceptive practices on pricing for sure.
Insurer: Fetch
By: Michael
Changed my mind for cancelation
Trupanion I need you to read this. I almost left you because of bad customer service but stayed because of your one employee. Over a month ago I had my policy renewal and the premium increased by 33% over the last year, but I had never made a claim. I called their customer service line to get an answer but waited a while to get hold of someone, I event tried their online chat but couldn't get connected at all. Situation was terribly frustrating because when I setup my account the call got answered within a second. I also saw reviews from people complaining about Trupanion so Immediately I started to question Trupanion's reliability. When the call finally got answered, the representative was next level impatient, careless, and unprofessional, so I had the thought of canceling the policy with Trupanion right away. However, that call was to figure out the reason of increase not for cancelation I didn't have a new insurance company lined up, so I said I will call back. I left a 1 star review on here and got a really passive response from Trupanion, where a image of scammer trupanion was completely built in my head. I found out Fetch was offering the same policy on paper for half the price, so I called Trupanion again this evening to actually cancel my policy. Luckly, Johanna Abell answered my call within second with an warm and happy attitude. Johnna explained to me about the increase, explained about the things customers mentioned in those bad comments, and explained to me the difference of Trupanion and Fetch. Without asking, Johanna sincerely apologized for someone else's terrible customer service. I had my card number and everything ready on Fetch's website while I was on the call with Johanna, but she changed my mind with straight facts within a second before I submitted the policy with Fetch. I honestly understand the increase because of the inflation on everything, but I was looking for an answer to why it was 33% increase and what does it do different than other insurance company. Johanna also has changed how I looked at Trupanion as a scammer; she helped Trupanion to regain my trust. Johanna said she will look into the situation and I got her direct contact in my email. Because of such a proactive employee I decided to stay with trupanion without hesitation. Johanna's extension is 4744, if you need someone who actually care about you and your pet from trupanion to help you. Johanna deserves a raise or promotion, she way better than whoever the manager was that I spoke to. Johanna offers real care.
Insurer: Trupanion Canada
By: Ruize Zhao
Had Trupanion for nearly 10 years and…
Had Trupanion for nearly 10 years and so very impressed with service and reimbursement of claims. Thank you for helping us care for our pups!
Insurer: Trupanion
By: JeanMarie
My husband says that this insurance is…
My husband says that this insurance is the most reliable soooo i took it
Insurer: Trupanion Canada
By: Angela
Quick response and quick reimbursement.
Quick response and quick reimbursement.
Insurer: Pumpkin
By: Deldeirdra