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Easy to get a quote and obtain…
Easy to get a quote and obtain coverage. Once covered, I have received many emails letting me know they are here for me and my Talula.
Insurer: Trupanion Canada
By: customer
Trupanion was a true partner in the caring of my dog
Having Trupanion insurance allowed me to provide the best care possible for Sally, a beloved Berner whom we recently had to say goodbye to following a cancer diagnosis. Through her life, Trupanion gave me not only peace of mind that I could access whatever medical care she needed, and did so at a reasonable cost and with excellent service.
Insurer: Trupanion
By: Scott
Helpful.Have not yet used the insurance
Have not yet used the insurance. Did get a welcoming phone call and received help with a website question. Very friendly and courteous.
Insurer: ASPCA
By: Linda Perkin
First time user.
First time user and it was really easy to file a claim
Insurer: Spot
By: Jonathan Alvarez
I'm a New customer and I can't get any…
I'm a New customer and I can't get any one over the phone options are limited to talk with someone. I'm going to cancel not happy with the customer service support.
Insurer: ASPCA
By: Jennifer Williams -Gleaves
It’s the claims processing time
It’s the claims processing time! It’s too long!
Insurer: ASPCA
By: Kelly DeVincentis
Partners in the health and welfare of my dog
Trupanion has allowed me to focus on the care and well-being of my dogs without worry or concern for the cost of that care. Trupanion is a partner that assures my “girls” the best possible care. Thank you Trupanion!!!
Insurer: Trupanion
By: Alan
A+
I researched and spoke with over 12 pet insurance companies, and while most of them all offered the same services, what Met Life had that stood out was competitive pricing, with a customer service dept that was superior, by providing me with the exact info I was asking, without upselling me or talking negatively about the competition. They offer discounts for military too. Highly recommend getting s quote to see how competitive they truly are.
Insurer: MetLife
By: Susan
Easy way o set up and I love that a…
Easy way o set up and I love that a live person called me and I was able to make some updates need.
Insurer: Prudent Pet
By: Julis
Confusing, lack of communication and long wait times
Seriously so annoyed. My cat had to have tests done so I submitted the invoice through the app. A week goes by and I didn’t even know if they had received it because I heard nothing. I called and they told me the app doesn’t really work it takes a long time to have claims processed. Submit it through email and it can take up to 10 days to process so I did that. I received an email back saying we received your claim and we will take care of it from here. 10 days have passed I still haven’t heard anything. I look online and it says there information missing, I didn’t know I needed to fill out a form because the stupid app said nothing about it. They could have at least emailed me saying that I need to fill out a form so now will it take another 10 days to process?? It’s one thing if it will take time to process even though I already sent her previous vet info in. But to not have any communication when they knew I was missing information? Not a good first experience I was expecting more. Now if I go to a different insurance company this condition will not be covered.
Insurer: Trupanion Canada
By: Kendra O'Brien