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Every interaction I have had with Trupanion over the course of 11+ years has been thoroughly professional and always on point as to my needs.
Every interaction I have had with Trupanion over the course of 11+ years has been thoroughly professional and always on point as to my needs.
Insurer: Trupanion
By: David
Good customer service and quick approval for services
Good customer service and quick approval for services
Insurer: Trupanion
By: John
Had you guys for over 13 years and you never let me down.
Had you guys for over 13 years and you never let me down.
Insurer: Trupanion
By: Pat
I was able to get my questions answered and she was kind and knowledgeableâ¦
I was able to get my questions answered and she was kind and knowledgeableâ¦
Insurer: Trupanion
By: Carol
Iâve been paying my monthly premium for two years and now that Iâve actually needed your service youâve provided nothing.
Iâve been paying my monthly premium for two years and now that Iâve actually needed your service, youâve provided nothing. Your policy has been for me to reach out to vets on my own to find documentation that you need. The response is that you know of the supposed documentation, cant tell me what it is exactly, and that you wonât move forward until I go and find it myself as the consumer who does not know what Iâm looking for. You have one job and you wont do it. Caroline was great as a customer service rep but your company is not very good.
Insurer: Trupanion
By: Levi
Puppy had pneumoniaâ¦
It was pretty good. I wished we had more clarification on what would be covered and what wouldnât be while we are the hospital. I am happy with my experience with trupanion
Insurer: Trupanion
By: Megan
Ivy was very helpful.
Ivy was very helpful. She got to the bottom of my issue (someone entered my email address incorrectly so I hadnât received any documentation). She corrected it and sent what I needed.
Insurer: Trupanion
By: Donna
One can always reach a real person!
One can always reach a real person! In every experience, that person was knowledgeable and helpful.
Insurer: Trupanion
By: Dr.