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Fast and patient
I was trying to enroll my dog for coverage and ran into a few issues on the website. The customer service agent who helped me was very kind and patient, and resolved my issue within ten minutes.
Insurer: Trupanion
By: LMH
Representative was very helpful and…
Representative was very helpful and explained the options I could have for my 2 dogs. She was able to convince me to stay with Trupanion and also add my new dog at the same time with a reduced premium. I called to cancel but stayed with your company and also added another puppy!!
Insurer: Trupanion
By: Karen Hudon
Recommended by a neighbor
Recommended by a neighbor. Customer service was helpful and informative. Great pricing.
Insurer: ManyPets
By: Karen
Pumpkin was great at handling my claim…
Pumpkin was great at handling my claim quickly.
Insurer: Pumpkin
By: Rick R.
The agent was very nice and…
The agent was very nice and knowledgeable however I am not satisfied with the premium pricing.
Insurer: Trupanion
By: Timothy A Kov
huge waste of money, they will do anything to deny
paid into this plan for over 2 years and they gave us 5 different excuses why they couldn't cover my pets dental issue. i went through the policy and records of my pet with my vet before treatment and they assessed it should've been covered. for almost 2 months they went back and forth with us, each time giving a new and incorrect reason not to cover it (total of 5 different reasons which we would prove wrong and they would change the reason). customer service insisted at calling at a time when we are asleep (night shifts) and they immediately started the call being condescending and extremely rude. i’ve never had an experience this terrible & we are cancelling. huge waste of money and they will fight you for any reason not to cover. edit for their response: we gave you plenty of chances to rectify this situation. i will NOT be subjecting myself to your “customer service” ever again. we also see you tried calling 4 times in ONE morning, once again while we’re sleeping after night shifts, all because we gave you a bad review? where was this energy when we needed the service we paid for? it would take you days/weeks to get back to us during our claim. we have cancelled our plan. edit 2: they still have not stopped trying to contact me to bring me back as a customer but have made 0 attempt to do so on good faith. they have now flagged this review as fake and are trying to have it removed. laughable.
Insurer: Fetch Canada
By: Pocket Puff
Immediately sold my information to spammers
My husband and I started the sign-up process on a Sunday (including entering my email address), but then decided we wanted to do more research before committing. The very next day I started getting spam emails about pet insurance - not just pet-related advertising but actual spam to my personal gmail account. Would never do business with this company now.
Insurer: AKC
By: Mary Revell
Trupanion has given us the confidence…
Trupanion has given us the confidence in knowing that our pets are always protected! The customer service is A+ I have never spoken to someone that hasn't made me feel like they have my pets interest at heart!
Insurer: Trupanion Canada
By: Nicole Maglione
Insurance you can count on...
Lemonade is an insurance company that cares and does the right thing! Every time I have a claim it is so easy to do! Agents are always super helpful! Transactions are fast and easy too! Thank you, Lemonade!
The service rep was very nice and…
The service rep was very nice and informative. The only thing is I thought the deductible was per year not per incident.
Insurer: Trupanion
By: customer