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Top rate!!!
Very simple to use!! A wonderful pet insurance to have!!
Insurer: Figo
By: PJ
UNHAPPY customer
I have been extremely frustrated with my Embrace experience. I sent them my pets medical histories in December 2022 and they confirmed via email they had been received; however, upon subjecting claims for both of my dogs between February and April, they put my claims on hold after 30+ days due to not having pre policy medical records. When I inquired about the discrepancy between the confirmation email I received in December versus the new communication, all I got was the run around. I was charged interest on my credit card twice because of the delay in process. They also provided a fax and email address for claims documents to be sent and upon faxing, they stated nothing had been received. At the end of these policy periods, I will definitely NOT be renewing with Embrace. It has been such a headache and so frustrating!
Insurer: Embrace
By: Dakota White
Actually I haven't needed to use this…
Actually I haven't needed to use this insurance but it's great to know if any of our "babies" need medical treatment I can afford to have them treated.
Insurer: Figo
By: Gary Bain
Fast and patient
I was trying to enroll my dog for coverage and ran into a few issues on the website. The customer service agent who helped me was very kind and patient, and resolved my issue within ten minutes.
Insurer: Trupanion
By: LMH
Representative was very helpful and…
Representative was very helpful and explained the options I could have for my 2 dogs. She was able to convince me to stay with Trupanion and also add my new dog at the same time with a reduced premium. I called to cancel but stayed with your company and also added another puppy!!
Insurer: Trupanion
By: Karen Hudon
Recommended by a neighbor
Recommended by a neighbor. Customer service was helpful and informative. Great pricing.
Insurer: ManyPets
By: Karen
Pumpkin was great at handling my claim…
Pumpkin was great at handling my claim quickly.
Insurer: Pumpkin
By: Rick R.
The agent was very nice and…
The agent was very nice and knowledgeable however I am not satisfied with the premium pricing.
Insurer: Trupanion
By: Timothy A Kov
huge waste of money, they will do anything to deny
paid into this plan for over 2 years and they gave us 5 different excuses why they couldn't cover my pets dental issue. i went through the policy and records of my pet with my vet before treatment and they assessed it should've been covered. for almost 2 months they went back and forth with us, each time giving a new and incorrect reason not to cover it (total of 5 different reasons which we would prove wrong and they would change the reason). customer service insisted at calling at a time when we are asleep (night shifts) and they immediately started the call being condescending and extremely rude. i’ve never had an experience this terrible & we are cancelling. huge waste of money and they will fight you for any reason not to cover. edit for their response: we gave you plenty of chances to rectify this situation. i will NOT be subjecting myself to your “customer service” ever again. we also see you tried calling 4 times in ONE morning, once again while we’re sleeping after night shifts, all because we gave you a bad review? where was this energy when we needed the service we paid for? it would take you days/weeks to get back to us during our claim. we have cancelled our plan. edit 2: they still have not stopped trying to contact me to bring me back as a customer but have made 0 attempt to do so on good faith. they have now flagged this review as fake and are trying to have it removed. laughable.
Insurer: Fetch Canada
By: Pocket Puff
Immediately sold my information to spammers
My husband and I started the sign-up process on a Sunday (including entering my email address), but then decided we wanted to do more research before committing. The very next day I started getting spam emails about pet insurance - not just pet-related advertising but actual spam to my personal gmail account. Would never do business with this company now.
Insurer: AKC
By: Mary Revell