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Not clear why some items
Not clear why some items Not covered - seemed Contradictory
Insurer: Figo
By: customer
We've been with Embrace for many years…
We've been with Embrace for many years and are pleased with their quick and responsive service to our claims. Great pet insurance company.
Insurer: Embrace
By: Andrew Sutinen
Started well, but not a very good long term insurance
When I adopted my dog, I got PetsPlusUs from the breeder. I must say, I was in love with the insurance the first year. I paid the most complete coverage. They were fast and cordial in the reimbursements. Last year my dog had to undergo surgery due to 2 canine extractions. That's when I first understood the plan wasn't complete as they sold. 4k cost went from my pocket. In the same year, I tried to add dental with them, and they didn't have it. I mentioned I would need to have a dental for her or cancel the policy. Basically, I heard that "up to you if you want to cancel the policy and lose the pre-existing coverage". That was when I felt this whole scheme of good and fast reimbursement also meant getting you stuck with bad long-term service and coverage. Today I discovered that they do not accept dual insurance, so the dental coverage I got elsewhere for my dog will need to choose either to stay with them or leave. All this because I informed them I had already received reimbursement from another insurance plan and they didn't have to fully reimburse me. Long story short, if you have a chance to find another insurance plan, run a move away from them.
Insurer: Pets Plus Us
By: Eduardo
Quick claims response
My golden required emergency surgery for a gastric obstruction. It was very expensive and I had to pay emergently without knowing whether his insurance would cover the evaluation and treatment. Embrace responded rapidly to my 2 claims and the checks actually arrived before my dog had the incision staples removed. No unnecessary questions or conflicts about the costs. I really appreciated their approach and timeliness. It helped make a traumatic experience less stressful.
Insurer: Embrace
By: Lyn B
I have asked for account number so I…
I have asked for account number so I can register if I don't receive it refund my money
Insurer: ASPCA
By: Arthur McLaughlin
TRUPANION really cares about my dog and…
TRUPANION really cares about my dog and they are friendly and fast
Insurer: Trupanion Canada
By: Myriam Barbot
It was easy to compare prices and…
It was easy to compare prices and coverage. My friend recommended ManyPets and it was a better deal that other insurance coverages that met my needs.
Insurer: ManyPets
By: deborah
Everything worked out fine
Everything worked out fine
Insurer: Embrace
By: Michael Pugh
Do not waste your time or money! Terrible
Do not waste your time or money with this pet insurance. Sadly it was referred to us by USAA, which we usually trust. We had a simple tooth extraction for our dog. They requested documents from the adoption agency as well as the vet and no matter what was provided, it wasn't enough or the right documentation. We had to constantly follow up with them and they managed to stall the process for over six weeks. They paid $200.00 of a $700.00 claim stating we did not have the "rewards" extra coverage. Although it clearly states that tooth extraction is a basic covered expense. We immediately canceled. Terrible, frustrating experience. Do not buy.
Insurer: Embrace
By: Melissa Smith