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Pet parents across the U.S. and Canada have left over 221,963 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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STAY FAR AWAY FROM THIS INSURANCE…
STAY FAR AWAY FROM THIS INSURANCE COMPANY! As many others have pointed out, they have completely fallen apart over the last few years, likely because they got bought out by Chubb, a large insurance company who has clearly ruined what was once a good and caring company. I have had a healthy paws plan for my dog for 6+ years and besides the insane spike in premiums and poor communications when submitting a claim over the last few years, it is clear that they do not care about your pet and are only here to make money off of you. I was kicked off of my pets insurance plan without warning due to a singular missed payment. When I found out about this, I immediately reached out to remedy the issue and to make the payment only to find out that my account couldn't be reinstated and that the cancellation was final, they wouldn't take my pet back, even after paying on time and having a plan with them for 6 YEARS!! I tried to explain that my account got canceled with no warning, no email, no letters, no calls, I even double checked my address and email on file and they were correct, scoured my inbox and nothing... Their team heard this feedback and said tough luck, we sent notices.... which they clearly did not. No empathy, no understanding, and they flat out just don't respond most of the time. It really feels like as your dogs age, they spike your premiums sky high and then look for any reason to get you off of your plan so that they do not have to care for the pet you have been paying them to care for for their entire existence. You would think that being a customer for such a long time would earn you some grace, but their customer care team could not care less, barely responds, and just blatantly does not care about your pets. The lack of empathy towards a long time customer should speak volumes, if this is how they treat us, then you will be next. Don't believe any of the misleading advertising. For your sanity and your pets health, do not sign up with Healthy paws, you will deeply regret it later.
Insurer: Healthy Paws
By: Deven Barkley
Exceptional assistance and friendly service
Very kind and helpful with assisting me and explained every step and why they were needed. I very much appreciate his quick action and patience while I had to find the needed info. He also found ways to give me a discount which is amazing! Thank you so much!
Insurer: Fetch
By: Brynn Doherty
Makes it worth having pet insurance
Claim submission wasn’t as bad for a first timer. Payment was fast. Makes it worth having pet insurance.
Insurer: MetLife
By: Liluis
I have had Embrace for my dogs for many…
I have had Embrace for my dogs for many years and they used to be great. Not anymore! Really slow to process recent claims; portal barely functions; don’t answer calls re claims ( hint: press # to indicate you want to set up a new police- - they answer quickly!); portal has noted “technical issues” for at least a month; cone on, guys. Get it fixed! 30+ business days to process first claims ( that’s SIX weeks!). Try a different company - - one that processes Claims efficiently, picks up the phone, and is capable of running an online portal.
Insurer: Embrace
By: Ann Berlstein
No Good pet insurance Pumkin Pet Insurance
I am. I have been paying a $150 for the last 3 years. For pet insurance that has done nothing for me, but take take and take. I've submitted claims recently for my dog having surgery and $700 of the money that I paid went towards deductibles, and then I got denied my claims to the sum of $1500 I would never recommend pumpkin to anybody. If you need pet insurance.. I would seriously look elsewhere.. I'm not just disgruntled about these people. I'm so p***** off. They've done nothing for me in 3 years. But take take take and then because my dog turn 13 years old they upped my premium From a $115 a month to a $150 a month I hope they go out of business. I hope I hope everyone knows. What a terrible pet insurance place this is
Insurer: Pumpkin
By: Maria Riverin
Great communication
Great communication. Fast reimbursement refund.
Insurer: Spot
By: Laurie Welsh
Highly recommend!
Super easy and extremely quick to receive your claim payment!
Insurer: Spot
By: Bri Crum
Reimbursing was fast and really on…
Reimbursing was fast and really on time. Processing time was fast too
Insurer: Spot
By: Vladyslava Iakovlieva
The staff and application process was…
The staff and application process was fast, simple and easy. Very understanding staff and super supportive. Highly recomend!
Insurer: Nationwide
By: customer