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Pet parents across the U.S. and Canada have left over 224,929 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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My experience with Jacqueline was great.
My experience with Jacqueline was great. The reason for my score is that I had submitted 2 claims. In which I was informed that it would take anywhere from 7 to 10 days. I had provided my banking information. As per my conversation with Jacqueline she had informed me that is can take up to 6 weeks. I put the claims through on my credit card and am waiting to be reimbursed so I can move forward on any further treatment my dogs requires.
Insurer: Trupanion Canada
By: Rick
Don't expect to get your money reimbursed. Only excuses.
Don't expect to get your money reimbursed. Only excuses. I had to cancel a policy for my dog today after more than 4 years paying for it. I did not even want to ask them to reopen my our claims for our dog's treatments because I had done that before through emails and phone calls. All I got back were excuses. My disappointment did not even start with the claims: I asked for a simple change of ownership of the policy to my daughter that never happened; I had to write emails and call to follow up, for weeks and months, on why it is not happening, and I got so tired of it and tell them just disregard the request. UPDATE: For Healthy Paws: Please find my chain of emails to you especially the one on 7/27/2022 where I provided, for the 2nd time, the last portion of requested records, and where I begged for the reopening of the claims. Since then I had called twice and the first rep. acknowledged you have all needed records. But the rep. on the call yesterday said no again. Your service is like a joke that costed me time and money. I really regretted signing up. The money spent should have gone directly to my dog's vet.
Insurer: Healthy Paws
By: Binh Pham
most pet insurer's will not insure a 14…
most pet insurer's will not insure a 14 year old yorkie
Insurer: Prudent Pet
By: Ray E Tucker
most plan will not insure a 14 year old…
most plan will not insure a 14 year old dog
Insurer: Prudent Pet
By: Ray E Tucker
This pet insurance company is not transparent.
This pet insurance company is not upfront about requirements. When you're enrolling in their program, they say that all that's required are the "soap" notes from a check-up/wellness visit within the past 6 months as these notes typically document all current and previous health concerns. I understand that they need this to check for pre-existing conditions. However, once you try to submit a claim, they will tell you that they now need the "soap" notes from every vet visit your pet has ever had. Depending on your vet, this can be a challenging task. I would be careful if you're considering Fetch and make sure that you have all notes from every vet visit. My vet also feels this company is not "user friendly" and prefers the insurance companies that simply provide a form for her to complete. Lastly, when I called to confirm the new documents required to submit a claim, the customer service representative was sarcastic, condescending, and rude. Needless to say that I will be shopping for new pet insurance.
Insurer: Fetch Canada
By: Deb
Very prompt response
Very prompt response. Filed my claim for some meds for my cat, and was reimbursed within a week. Thanks!
Insurer: ASPCA
By: Rebecca
PASS THIS INSURANCE UP
I am into the 3rd month and 9 calls since I submitted a claim that qualifies toward my deductible. It's back in "review" for a second time. ALL SUPERVISORS WERE SUPPOSEDLY "IN A MEETING" AND UNAVAILABLE TO TALK TO ME. Extremely unhappy with this coverage. Yes...an Account Manager called me back.. AFTER I PUT THIS REVIEW UP!! Again... PASS IT UP... DO YOUR RESEARCH BEFOREHAND!
Insurer: Pets Best
By: Theresa Konieczny
Can not submit claim on line as site…
Can not submit claim on line as site will not work. Can not submit claim on app as app will not work. VERY FRUSTRATING!!!
Insurer: ASPCA
By: W Walcutt
So far so good
So far so good. I'm on the waiting period for our feline to be insured. I know ASPCA has been around forever. I hope the experience will be easy and great if I ever have to open a claim.
Insurer: ASPCA
By: Juanita Gonzales
Insurance for rescue horses
The process for getting insurance for my horses was very smooth. With other insurances I either had to call or fill out several forms and submit and wait several days to hear back. With ASPCA, I was able to submit the form and get approval immediately. Also, because my horses are rescue animals, meaning their purchase prices were not high, a lot of insurances aimed at horses would not accept them whereas this was not an issue with ASPCA.
Insurer: ASPCA
By: Chloe