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23,240 Payment Experience 104,197 Claim Coverage 122,532 Customer Service 37,717 Price Satisfaction 14,626 Other

Verified June 06, 2023

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Insurer: Trupanion

By: Pam

Look elsewhere for your pet

Upon denying my first ever claim as a customer, they again denied the appeal. Denying an appeal that had my own veterinarian state that the claim should not be denied. Further, they incorrectly stated that my dog had allergies and therefore a pre-existing condition. My dog has never been tested nor diagnosed with allergies, and the mere fact that you use documentation of my doctor "discussing the possibility of allergies" as diagnoses is absurd. Further, they use the diagnoses of Dermatopathy as a pre-exisiting condition and somehow try to link an ear infection to a previous issue of skin irritation on the stomach, two of which are completed unrelated, and I find it laughable that they can use such a umbrella diagnosis of dermatopathy as a pre-existing condition where you can then deny ANY AND ALL CLAIMS of a skin irritation. This is the most outrageous experience I have dealt with an insurance company before and I will be absolutely recommending any animal owners I know to look elsewhere if they are interested in pet health insurance. conveniently, the appeal process took just the right amount of time before my next premium payment was due, 71 days to be exact for an appeal for something as small as an ear infection, Scam.

Insurer: Pets Best

By: Tyler