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Pet parents across the U.S. and Canada have left over 207,035 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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the second time around
I had this insurance through my employer before but it somehow lapsed, I have been shopping around and this seems to be the most for the money so i re-enrolled my dog.
Insurer: MetLife
By: Louis
Great to have pet insurance
Great to have pet insurance. Really helped me through my last claim.
Insurer: Spot
By: Liv Hopley
Quick response time
Quick response time, once claim was filled out
Insurer: Spot
By: Carijudy
Insurance for my Cat
We’ve had insurance with Spot for our cat for about 2 years now and have yet to be disappointed! My claims have always been processed within 1-2 days, and reimbursement via direct deposit is fast too! They cover A LOT, I even had to get extra bloodwork for her at her last annual, and a large portion of it was covered. You definitely get what you pay for, and it’s very worth it!
Insurer: Spot
By: Kaela Wilson
Reimbursed what I expect
I always get reimbursed the amount I expect. Which is great. What is not so great is that their portal (app or website) for submitting claims hasn't been working for months. It takes an extra 2 weeks to process a claim when submitted via email since there is such a backlog. Please fix this.
Insurer: Pets Best
By: Heather
Great Service
Great Service. Excellent response times and exceptional customer service.
Insurer: Spot
By: Dale Hammell
I have absolutely loved doing business…
I have absolutely loved doing business with MetLife for pet insurance. Sadly it looks like I will have to cancel the policy. I had 3 dogs insured and one had to be put down. The new rates for the 2 dogs is just a bit over the top for me.
Insurer: MetLife
By: Becky
The claim was processed quickly and I…
The claim was processed quickly and I didn’t have to jump through a bunch of hoops.
Insurer: Spot
By: Amanda S.
To transfer the ownership
To transfer the ownership of the two policies from my deceased husband to me was awful. I was kept on the phone for 55 minutes while the rep entered in the same information and the rep was only able to transfer one of the policies. The other errored on her. There must be a better procedure to transfer ownership….
Insurer: Nationwide
By: R Young
Prompt and Efficient Claims Processing
I recently had to take my pup to the emergency vet early Sunday morning, and the bill was understandably expensive. I submitted the invoice through the MetLife Pet app on Monday and was pleasantly surprised to receive the reimbursement by Friday. I really appreciate the fast and smooth payment process.
Insurer: MetLife
By: Marlene King