222,291+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 222,291 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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I have always found Nationwide to be…exceptional
I have always found Nationwide to be professional and fair. I always recommend Nationwide to all the Paw Parents I know.
Insurer: Nationwide
By: Kathy
Great information!
The representative explained how our policy works and answered all of the questions I had. I can’t ask for more! Haven’t had to file a claim yet thank goodness so I hope the customer service level continues after that!
Insurer: ASPCA
By: Janie Wall
Happy!Happy!
I'm very pleased with customer service. Very nice Lady. Answered all my questions. Excited to be a member of Many Pets insurance company.
Insurer: ManyPets
By: Tinka
Good insurance for older pets
When I first got my dog, we were with another insurance company and it was a hassle in terms of getting claims to them and even more so for reimbursement. We switched to Healthy Paws in 2013, and they have been really amazing. Great customer service reps and an easy to use app and website, can upload invoices from your phone and quick to reimburse. The no lifetime limit is also a big one for me, as my dog is older and I don't want to be stressing about vet bills if it means saving his life or making him more comfortable. He's recently had fairly major surgery for a dog his age and knowing that we reached our deductible and will be covered at 70% took much of the financial strain off my plate.
Insurer: Healthy Paws
By: Shannon O'Neill
Renewed but never feel comfortable…
Renewed but never feel comfortable understanding what is and is not covered. Had filed a claim for a unscheduled appointment for vomiting and not eating. My claim was denied whit a simple “ not covered by your policy. Probably won’t renew again. To difficult to understand what is and is not covered
Insurer: Figo
By: Leslie
Jury's Out
Great marketing gets you in the door. But dealing with claims people feels like insurance. Sample FIGO communication regarding our dog's ortho waiver: "Thank you for providing this information. We have received [your dog's] completed orthopedic waiver form with the exam performed on 08/20/2021. This has been reviewed and applied to his policy. The 6-month waiting period has now been waived for the orthopedic conditions that were assessed during the 08/20/2021 exam and do not show any clinical signs or symptoms. The left front limb is excluded based on the waiver and medical records received from [your dog's] veterinarian. The waiver and medical records show outside palpation and a recommendation for radiographs. Until a further orthopedic exam and diagnostics can be run, these conditions may not be eligible for coverage as they were noted to be abnormal on the waiver and medical records. To clarify, the orthopedic waiver is not a guarantee of coverage." All that because our vet's exam notes indicated: "Outside palpation - looks OK. If further test needed recommend x-ray." The waiver form doesn't require an x-ray. And the vet's note just indicated the limits of his exam (palpation). Seems clear to me. But it wasn't to the FIGO "claims support team." So, after incurring the expense of a vet exam to get FIGO's ortho waiver form signed, we decided to just wait out the 6 month ortho exclusion period rather than jump through more hoops (and incur more expense) for the FIGO claims support team. We haven't made any claims under our policy (which we have renewed for a second year), and hopefully, we won't need to. But, based on the ortho waiver experience, I wouldn't be surprised if there are more hoops to jump through. Bottom line: Don't be fooled by the touchy feely marketing. It's insurance. So, read your policy carefully and expect FIGO claims to assert all available coverage defenses in the event of a claim.
Insurer: Figo
By: FIGO Customer for Years
wellness plan doesn't cover much
wellness plan doesn't cover much. Went for his 4 year check up and covered less than 1/3 of his visit
Insurer: Pets Best
By: Allison DiSanto Pitti
Misogynistic and vile customer service
Misogynistic customer company and service. In 2.5 hours they got me so livid and yet didn't address a simple question; why is it that only my husband is listed on the home policy, even though he is not even paying for it, while my name is omitted. Their 'heros' as they call themselves in customer service, kept telling me that they don't understand the question, but when I asked to speak to someone who does speak English and can understand the question I was told by Faryal that he is reprimanding me for my 'behaviour' for simply asking to speak to someone after 15 min of his 'I don't understand' nonsense. That is how you serve your customers? Consequently, I had to call back, unfortunately again with not getting any answers or results. I asked 17 times to speak with a supervisor, and I was not transferred. Instead, they come back and keep abusing you and poking you. I was called 'Mum' as if I'm 90 years old, then when asked them not to call me that and pointing out that this is a derogatory term, the rep Gil feigned shock. Next rep Mina was equally useless: I was called by my first name, and when I've asked not to be called Mum or by my first name he proceeded to call me 'Miss My First Name'. She held me on hold for 10 minutes. None of the three reps I spoke to transferred me to the supervisor. I asked 17 times. I'm not Miss or Mum, and if these guys can't get the basic introductory titles, then how in the world can they deal with anything else? Vile. 2.5 hours later, I didn't get what I asked for, but I am seeping with anger due to the treatment I received. It seems the company is training them to be abusive. BTW, they record the call but do not let you record it, even though it is legal in Canada. Their customer service is abusive, ridden with misogyny, and is of no help. --- If Sonnet sees this review, please save yourself trouble from pasting the same answer as you did elsewhere. You look pathetic, and you will be seen as passive-aggressive, just like your colleagues that I told you about. Address the situation instead.
Insurer: Sonnet
By: Goals Realized Coaching
Very Straightforward Claims Process
We got our dachshund just over 4 years ago and when we did we were warned to get pet insurance because they notoriously have back problems. Well, I'm glad we did because he ended up needing major surgery to fix a slipped disc. When it came time to make our claim, the process was straightforward and easy. They made it very clear what documents I needed to provide and where we were at in the process. I believe I was paid out within a week or two of submitting the claim!
Insurer: Fetch Canada
By: Alex Smeall