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1st time submitting a claim
Once I learned what a SOAP note was and got that filed the claim was relatively easy. Two phone calls and both reps were pleasant and fun to work with.
Reliable Company
I’ve had a couple claims with Fetch. They process claims quickly & pay quickly. They were for minor medical issues, but I never felt the company was trying to figure out how not to pay like many insurance companies seem to do. We haven’t had to deal with a major medical issue with our 2 year old Westie (and hope we never do), but we’re very happy with Fetch so far
Insurer: Fetch
By: Consumer
Extremely slow to process claims
Extremely slow to process claims. Stated when filing that the average claim processing time was 3-4 weeks. 4 weeks later I get a follow-up email With an apology stating they are working on claims as fast as they can. I checked today and still has not been processed or even looked at and the processing time has now changed to 35 days. I I'm now unsure if this will be an ongoing issue as an attempt tonot Pay claims. I will follow up on any claim Is processed to see if i can get reimbursed for at least a portion of the bill i
Insurer: ASPCA
By: Kerri fugr
I haven't made my cats appointments…
I haven't made my cats appointments just yet to have an opinion of you guys just yet but I have 2 out of my 6 cats and 1 kitten yet to do. Just made 2 of their appointments which are coming up in the next week, and until then I feel positive that it will be an overall good experience.
Insurer: Spot
By: Allyson Ryan
pre approval as my pup entered the icu
Suddenly my dog was critically ill and everything changed abruptly.I was asked about resuscitation for him as he was admitted to the icu.The hospital received pre approval from Trupanion while I was still at the hospital.That small but enormous thing - pre approval for the anticipated cost- allowed me to breathe and focus on my pup. There are no words I know to thank Trupanion enough for that peace of mind. My pup and I were not alone. Trupanion would help us get through this. That they keep their promise to be there in the most difficult time, when you can hardly think. For that, I give all thanks.
Insurer: Trupanion
By: wynter schuyler
Quick claim process
Quick claim process. Great customer service
Insurer: ManyPets
By: customer
Claim Filed Quick & Easy
Easy to file my claim and payout came before my charge was due on my credit card. That helps a lot!
Insurer: Fetch
By: Peakoch
Scanning and sending invoices
Scanning and sending invoices from the vet is simple and the review and reimbursement is quick.
Insurer: Embrace
By: Ruben Roman
Petsbest has been so incredible and…
Petsbest has been so incredible and helpful through a very difficult time for me. I purchased this policy and about a month later my pup got diagnosed with anemia. After trying everything we could, we couldn’t save our girl. We were over $5000 in debt from medical expenses. We only had the policy for a month so I thought it was a long shot to file the claim but I did it anyway. After a few short weeks I received notice of the our refund due to the benefits in our policy. I understand every claim is different therefore we were not expecting much but they delivered. Although I would love to have my girl back, Petsbest has helped during this time I can’t thank them enough. If and when I get another dog I will be purchasing a policy through this company and recommending them to every single pet parent.
Insurer: Pets Best
By: Veronica
My experience with Sally was wonderful
My experience with Sally was wonderful. I had actually called with the intention of cancelling my policy and moving to another company as my dogs premium had jumped 68%. Sally was wonderful.. she checked into possible discounts we qualified for and discussed other tiers of protection as well since I had the most expensive. She also retroactively applied this discount to both my dogs. I can honestly say that it was her service and responsiveness that kept me and my two pups as customers. Thank you Sally
Insurer: Fetch
By: Howard Fleischer