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Ease of filing a claim
When I called, the person I spoke to was very patient and helped me understand how to navigate my online process. Which turned out to be extremely easy. And I am not very computer savvy. My claim was processed and paid in a timely manner with absolutely NO problems. Extremely happy with my choice.
Insurer: Spot
By: Patricia Kiernan
Website has been inaccessible for months
Insurance is great as far as covering claims, but gets very expensive for old purebred dogs. Their website is now useless. I've been kicked out of it for two months because of some widespread problem they apparently had, and now nobody can fix the issue and get me access. I've called six times - always told it will be fix but it never is. They do give you a way to submit a claim without the site, but I can't see status of past claims and when I call about an unpaid claim, sometimes they say there's no record of the claim. They also told me they would send me a list of claims with status, but never did. I would have kept that information separately on my own, but I've always relied on their site to look things up. Now you can't do that. For a company the size of Nationwide, you'd think they could fix a data issues with their site, but they can't. Be cautious - maybe look for better options.
Insurer: Nationwide
By: Jeff
Easy online service
I am very pleased with spot pet insurance. Having a large breed puppy there are many unforeseen health issues that could happen, and all of them could potentially be very expensive. So far in a little over a year we've had a couple of vet visits that were outside of a regular well check up. With our 500.00 deductible Spot insurance reimbursed us 80% back. It was very easy to file a claim online the check came a couple weeks after the claim was filed. Excellent customer service.
Insurer: Spot
By: Ronnie Gianna
Patient and Super Helpful
Amanda was so helpful and patient with me as I took forever to respond. She did help me with finding the policy best for my cat. Definitely recommend
Insurer: Fetch
By: Demi Martin
A puppy is joining the family
We’re in the process of welcoming a new puppy into our home and selected fetch to insure Rocky’s health. After reviewing the quote we received, we still had questions about the wellness benefits. While our list of questions was fairly broad, Aileen was able to answer all of them and then took the time to explain the details of the policies and processes to submit claims. Having never purchased pet insurance for other pets, Aileen’s help and professional assistance was greatly appreciated.
Insurer: Fetch
By: Dwight
Pets best Insurance is Exceptional
I submitted more than a dozen claims the same day dealing with multiple tests and procedures over several months for our Havanese. Every claim was reviewed in detail, additional info from the Vet sought by PetsBest where appropriate; and claims were decided in an accurate fair and timely way. Exceptional service.
Insurer: Pets Best
By: John Healy
Excellent fast efficient service.
Excellent fast efficient service.
Insurer: Trupanion
By: Judith
Quick Turnaround!
My dog received treatment on Monday and Wednesday and the receptionist at our vet’s office submitted my dog’s reports and by that evening, I already knew how much Trupanion would cover!!! I never thought I would have that information so quickly! I’m thrilled with the coverage I received!
Insurer: Trupanion
By: Paula
First experience with pet insurance and a very sick pup
Though I’ve had pets throughout my life, I never had pet insurance. It seemed scammy to me somehow. But after a family member’s pup had to undergo a very expensive surgery, and had most of the costs reimbursed by Pumpkin (!) I decided to enroll my two young dogs. I didn’t use the insurance for over a year, but recently one of my pups fell ill, requiring costly diagnostics. I was uncertain how it would go trying to submit claims for three different visits, two sets of labs, and an ultrasound. I am not tech-savvy, but found it so easy to enter the required information and share the vet’s invoices right from my phone! And to my pleasant surprise, the claims were processed with reimbursement deposits made into my account within 48 hours. Amazing! I now have reassurance that unexpected veterinary charges won’t sink me financially, and can rest in confidence that Pumpkin has my back while I focus on my pets :)
Insurer: Pumpkin
By: Julie B
Rebecca was very informative and…
Rebecca was very informative and patient. She explained everything to me and what the best coverage for my dogs.
Insurer: Prudent Pet
By: Cynthia