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Never covered one claim
I had four pets covered by Embrace. They never approved a claim for any of them. My vet noted some tartar on my rescue dogs teeth and I got a letter stating that until I had the dog anesthetized and had the tartar removed under anesthesia no "related" dental problems would be covered. Even the vet was not recommending such a dangerous intervention so why was the insurance company creating such a barrier? It seemed cold and about money to me. This was just one of the many times I felt exploited by the company for my desire to protect my animals' health. In my case, they seemed oriented primarily to deny current claims and protect themselves against future claims. I cancelled the policy. I recommend you look elsewhere for your pets.
Insurer: Embrace
By: Cailin Qualliotine
Easy to sign up
Easy to sign up. Had question on pups health and assisted immediately, even a call back.
Insurer: Spot
By: Martha Martinez
I must say I am extremely disappointed…
I must say I am extremely disappointed with the service I received. I submitted my SOAP notes and invoice, but unfortunately, my experience has been far from satisfactory. It has been over a month now, and I am still facing issues with the claims process. Initially, I provided all the necessary documents as requested, but the they keep asking for additional document without providing clear guidance on what is missing. This lack of clarity has left me feeling frustrated and helpless as I don't know what else to submit. To make matters worse, the customer service representatives have been unhelpful and seem disinterested in resolving my concerns. They repeatedly assure me that they will contact the claim department, but I have yet to see any tangible progress. At this point, I am seriously questioning whether the effort and time I have invested in this process are worth it. The whole experience has been arduous and has left me feeling let down.
Insurer: Fetch Canada
By: Fanny Hui
Pumpkin is a must for my two Aussies!
I love Pumpkin and have it for both of my Aussies. I submit claims for their annual examine and payment goes directly to my bank account
Insurer: Pumpkin
By: Dawn Patrick
PetsBest is the perfect name for this insurance co.
Hi. I love PetsBest! Never have I ever had an issue with a claim being paid. If a claim is taking longer than expected, they always send me an email letting me know they're working on it and if they still need medical records from the vet or any other document needed to finish a claim. When I call on the phone, they are always cheerful and want to help me. I really appreciate that very much. Just as how I came to know PetsBest, from a friend's referral, I highly recommend PetsBest to all my friends and family
Insurer: Pets Best
By: Debra Stecklein
The rep explained everything really…
The rep explained everything really well and made me feel like she cared.
Insurer: Trupanion
By: Alyssa Barker
The website is very easy to use
The website is very easy to use. Spot Pet Insurance responds quickly to claims. We feel better knowing that we have Insurance for our dog incase we ever need to use it. Thank you!
Insurer: Spot
By: Tracey
Awful
Awful - I’d give them no stars if I could. Cancelled policy and demanding my money back.
Insurer: Embrace
By: Consumer