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Illegal withdraw
Took money out of my account with out my authorization for over 14 days and kept giving me a different answer everytime I was emailed or talked too on the phone. Very very very unprofessional and nothing but excuses from workers. If you want something done then you have to reach out to management wait for them to re read their stupid script to you on the phone then demand you get a refund. Personally I'd like trupanion to switch where I can pay my own bill through an app then having you randomly withdraw my money. Trupanion obviously can't be trusted with automatic account withdraws so you might as well give the choice for us to pay it early or on the day of. Please don't steal my money then tell me you'll take weeks to give it back. You're a pet insurance company not the government I expected better.
Insurer: Trupanion
By: Boen Richardson
Submitting a claim was easy and…
Submitting a claim was easy and response time was quick and thorough.
Insurer: Fetch
By: Erinn K.
Always there to help when needed
Always there to help when needed. And reimbursement is always quick.
Insurer: MetLife
By: customer
When I called in with questions they…
When I called in with questions they were explained clearly
Insurer: Fetch
By: Dan Onkst
A representative was very helpful
A representative was great about walking me through the first claim that needed to be filed.
Insurer: Trupanion
By: BGR
Very easy to submit invoices and…
Very easy to submit invoices and although monthly is costly they cover a good amount for emergency services
Insurer: Trupanion
By: Nadine
Always extremely helpful and immediate…
Always extremely helpful and immediate response to our claims.
Insurer: Trupanion
By: John
easy to set up
Was easy to set up insurance for my dog and cat
Insurer: MetLife
By: AMC
Every time I call they listen and…
Every time I call they listen and helping go thru my situation, questions and concerns.
Insurer: Trupanion
By: America
I love that you have 24/7 veterinarian…
I love that you have 24/7 veterinarian and nursing zoom calls throughout the middle of the night just in case we have an emergency or an issue during close hours of the office. Your representative Darren was extremely professional and kind!
Insurer: Nationwide
By: Rita N.