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Denies claims that should be paid
Don't walk away... RUN AWAY! We had this insurance for over 2 years without needing it. When our cat suddenly got sick, we took her to the vet and submitted our claims. Because she had an UNRELATED bacterial infection at the time we initially signed up for the insurance (correctly not covered at the time because the insurance was new), they have denied all of the ongoing treatment we are now seeking years later for an unrelated, new, chronic condition. Thousands of dollars DOWN THE DRAIN! Tried to call--30+ minute hold time. Sent an email--NO RESPONSE.
Insurer: Pets Best
By: Lydia
the outreaches when there are questions…
the outreaches when there are questions are always answered
Insurer: MetLife
By: customer
Nightmare claim process
We adopted a 13 month old cat from a rescue shelter in Oct 2025, established a vet account with an initial exam and then purchased insurance from Spot. In late Nov 2025 we had a return visit to the vet for a minor medical issue. We submitted an online claim, mainly to see how the process worked since the dollar amount was only $81. Well, weeks later we receive an email stating that health records from 1/1/2024 are required. We had sent all records available already during the claim process, and being a rescue, the oldest records were from Sept 2025 when the cat was processed by the rescue center. I called the Spot help line trying to explain that there are no health records prior to being rescued. I was assured that this information would be passed on and the claim would be processed. Several days later we get another email reiterating the requirement for health records from 1/1/2024 to be supplied or the claim would be denied. At this point we cancelled the policy. If health history is required for the first claim, the information required should be part of the policy application not months after paying and discovering that Spot does not know how to process a first claim for a rescue with limited health history.
Insurer: Spot
By: Gb
Spot Pet Insurance offers comprehensive…
Spot Pet Insurance offers comprehensive coverage, easy claims, and excellent customer support. A reliable choice for keeping pets healthy and protected.
Insurer: Spot
By: chemmy K
Quick reimbursement services.
Quick reimbursement services.
Insurer: Pumpkin
By: Alexandra
Easy and seamless with a positive…
Easy and seamless with a positive outcome
Insurer: Fetch
By: Bewbt
The process was so simple and…
The process was so simple and convenient to sign up!
Insurer: Nationwide
By: Hannah
It was easy to navigate and easy to get answers.
It was easy to navigate and easy to get answers. Customer Service was also helpful.
Insurer: Nationwide
By: Rita Shustitzky
I am very pleased with the customer…
I am very pleased with the customer service and the ease of submitting claims. I have had two of my pets insured with Met Life, most recent was Holly…who recently became very ill and passed on 12/5
Insurer: MetLife
By: Margaret Fincke