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The process is clear and swift
The process is clear and swift. Very nice.
Insurer: MetLife
By: VM
Best Pet Insurance Hands Down
Trupanion processed my claim, approved it and reimbursed me in a couple of days. Their explanation of how the claim was processed is clear and easy to understand. In the past when I have called them, an actual human being picks up, who is able to answer my questions. I absolutely love Trupanion for their products and service!
Insurer: Trupanion
By: Jennifer
They did not cover expenses I thought…
They did not cover expenses I thought they would.
Insurer: Spot
By: Sandra Ledbetter
Fetch paid for my dog's spay surgery
I'm happy that Fetch paid for my dog's spay as well as some other items. However, Fetch denied payment for the double hernia repair surgery performed at the same time, because she was born with the hernias and they said it was a pre-existing condition. That's out of anyone's control, and the surgery was medically necessary, not a choice. I feel Fetch should have paid for the surgery because the hernias were growing and visible and they had to be repaired.
Insurer: Fetch
By: Diana Poole
Fast and easy process filling Claims
Fast, easy process in filling out claim and uploading documents. Fast turnaround time receiving reimbursement. Love this pet insurance.
Insurer: MetLife
By: Michelle F
Very easy to file a claim
Very easy to file a claim. The site is just as easy to navigate. Response time is quick and access to to all information pertaining to your claim is right there to look at.
Insurer: Trupanion
By: Howard Lewis
Trupanion sets conditions so that it…
Trupanion sets conditions so that it takes the perfect storm to have one's pets take advantage of benefits. Now they are increasing premiums. Be sure to shop around.
Insurer: Trupanion
By: Michael Abraham
GREAT service with some room for improvement!
We’ve had our policy for 2 months and overall the service has been great! The only issue I’ve had so far, which was taken care of, is that one of my claims was processed through the automated system and deemed as a pre existing condition. Since my pup has had insurance since the day we brought her home, this was impossible. A simple call to customer service and my claim was pushed back in and approved within 24 hours and we were reimbursed successfully after only another 1-2 days! This is impeccable service in my opinion. I would recommend revamping the automated processing system to avoid this mistake in the future as some pet owners may not know to call about this issue which could result in a negative experience and loss of customer! Also, every CSA I’ve spoken to has been wonderful! Glad we switched away from Pets Best!
Insurer: MetLife
By: Athena & Zara
Trupanion is the best pet insurance…
Trupanion is the best pet insurance I've used so far. My Huskey mix was not insured when he needed urgent care the first time and after my vet convinced me, I had him isured through Trupanion. A month later, he needed urgent care again. Thanks to my vet, this time he was insured and Trupanion really made the process easy for us. One of the clinics accepted Trupanion at the register and their portion was paid immediately while I paid the remaining balance. The reimbursement process for the other clinic visit was easy and I just had to submit the invoice online and it was approved within 24 hours. I couldn't be any happier with this company!
Insurer: Trupanion
By: Richard
I pay out way more than I ever use
I pay out way more than I ever use. I wish they had prescription drug coverage and pay for more vaccines.
Insurer: Spot
By: Karen Clements