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Straightforward
Straightforward. Quick. Easy. Answered all my questions.
Insurer: Trupanion
By: Emily
Easy submission of a claim
This is my first claim to submit online, it is an easy process so far.
Insurer: Embrace
By: Ihab Botrous
People make the difference
My dog had just passed away. Unfortunately she was not covered under insurance and it had cost me quite a bit to help her be comfortable until her final moment. Not even a week later my other dog started to have issues with eating. They were concerned it was maybe an obstruction. Cost me over $500 just to run tests. It was unexpected and at a bad time. I called Trupanion and got a lady named Allison who was able to help me not only put in my claim but expedite the return process. This was an invaluable service to me during a hard time. I was lucky that my dog did not need same day surgery but I was able to be at ease with whatever decision needed to be made because my dog was covered with Trupanion. Thank you Allison Cervantes! Your wonderful customer service meant the world to me! Trupanion would be nothing without great people :)
Insurer: Trupanion
By: lauren powell
The person who helped me was…
The person who helped me was knowledgeable and efficient. It made the experience very pleasant.
Insurer: Trupanion
By: Louise Kandel
Easy to use, fast processing times
I have had multiple unfortunate issues with my Standard Poodle regarding embedded fox tails. This required multiple surgeries and after surgical complications. It also eventually required a trip to a specialist for a CT Scan of the area. The dollar amount paid out by myself and the insurance company wasn't as high as some reviewers, but for me it is the ease of the process and quick processing time provided by Healthy Paws that I am very satisifed with. The claims process consists of you selecting which dog the claim is for and uploading the invoice. I am very happy that Healthy Paws is always there for me and I will recommend them to everyone.
Insurer: Healthy Paws
By: Mark
Very nice person helped me
Very nice person helped me. I hope it will be as good when/if my dog needs help
Insurer: Trupanion
By: customer
Greedflation strikes again
I've not had any issues with the service of Trupanion, I feel like the people who are trusted to converse with customers are all quite nice and truly caring. But it's become clear that the top people in charge have lost touch with their customers and are hell-bent on making record profits. I just received an email saying my insurance premium went up 22% monthly - and the boilerplate statement (the same one they will post in reply to this review) reads this is an adjustment based on the market and my area... Let's be honest, it's never a decrease or a stagnant number, it's ALWAYS an increase. This is NOT an incremental change due to inflation, 22% is a massive amount of money month-over-month and this is absolutely a greedy ploy by the company trying to mask it as "inflation". After seeing other people get blindsided by similar increases it's disheartening. I'm saddened by the fact that people will now have to choose to remove protection for their beloved pets because of these massive increases just to stay afloat. Do better.
Insurer: Trupanion Canada
By: Chris Mouti
I had to call for each claim more than…
I had to call for each claim more than 4 times until they work on it. The claim stay stuck and doesn’t move forward. Really bad experience since last 2 months.
Insurer: Embrace
By: Farinasp Zamani