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Trustworthy, convenient, and painless where it counts
When I first brought my puppy home, I researched through a list of pet insurances-- you name it, I've likely researched and considered it. I settled on Pets Best after looking at the following personal criteria: 1) Cost, 2) Convenience, 3) Fineprint Restrictions, and 4) Value. Another factor was reviews just like this one, and whether people liked using it or not. Pet insurance depends on a lot of things, like location, pet type, breed, as well as the age of your pet, but of all of the insurances I looked at, Pets Best covered the most for my dog and the cost was reasonably competitive (at the time I researched it). For my dog's most recent ER visit in June 2023, I was able to receive the PDF invoice and payment receipt from our provider and immediately use the app to submit a claim. The whole process took only like 5-10 minutes, and the turnaround is normally relatively quick of about 2-3 weeks, but this time around they had some backlog and a longer wait time, and they were transparent and communicated the delay through email. Being out $1-2k from a pet ER visit is nerve-wracking for me, and a long wait time means that credit cards will charge interest on it. But so far, with Pets Best, I'm relatively happy with their speed of reviewing and approving claims. I've had instances where they approved partial claims-- but normally they're clear about why it's not fully reimbursed etc. As of this moment, I haven't found any issues with their process. I would definitely recommend doing your own due diligence on insurances, but I can wholeheartedly recommend Pets Best as one of your contenders.
Insurer: Pets Best
By: Allyson
Super easy to enroll.
Super easy to enroll.
Insurer: Trupanion
By: Lori Buschauer
Harmony is a professional
We had a claim that had some inaccurate information input into our pets file. We called and spoke with, Harmony. She was very sympathetic and professional. She took extra effort to resolve our situation. Within a week, she followed up with us and verified that everything is up-to-date with our pets coverage. She is the kind of employee that any company would benefit from having. She cares and understands her job.
Insurer: Trupanion
By: Mark
Great provider on all levels!!!
Great provider on all levels!!!
Insurer: Trupanion
By: customer
Today I cancelled my coverage…
Today I cancelled my complete coverage plan for my cat due to the difficulty in getting my claim paid. After two plus weeks after submitting, I received an email apologizing for the delay "call volume higher than usual...", then another email, "more information is needed ..." this in regard to a prior vet visit for specific dates that did not actually include any visit to that vet. I followed up explaining that the dates did not include this visit (no wonder the prior vet did not reply), but ASPCA Insurance denied my very recent claim even though my current vet provided requested information. It's as though I hadn't said a thing, they completely ignored my contention that they had asked for dates of service to a former vet when that vet did not treat my cat during these dates. Why did I bother to explain! I am requesting ASPCA Insurance revisit this claim and acknowledge their mistake. It is easier to get my own health care needs reimbursed, than it is for my cat! Very disappointing outcome.
Insurer: ASPCA
By: Joanne Smith
Trupanion has always refunded/paid within minutes
My miniature Australian Shepherd has an ongoing illness, when the vet submits a payment request to Trupanion, they pay within minutes even before I leave the vet's office.
Insurer: Trupanion Canada
By: Christopher
Easy to submit claims
Easy to submit claims. Great customer service and quick reimbursements.
Insurer: Embrace
By: TARA YENGLIN
So glad we have the pet insurance
So glad we have the pet insurance Now that we have made the deductible we feel covered now.
Insurer: Embrace
By: Dale Humphries
Our American Staffordshire Terrier…
Our American Staffordshire Terrier Roger battled an immune disorder, burst intestine, cancer, and kidney disease. Trupanion was with us over the whole journey and was helpful and responsive and very easy to work with. Roger passed recently. We just opened a policy with our new rescue Daisy, who is a 10 month old Labrador retriever.
Insurer: Trupanion
By: Donald E. Murray