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Avoid at all costs
They routinely lost my pet's information and claims, their customer service was abysmal, and they made an already heartbreaking time even more agonizing, stay away from them if you value your pet's life and your sanity.
Insurer: Pets Plus Us
By: Quinn
Check your policy
I got this insurance, thinking it covered everything like human insurance. Boy was I wrong. Nevertheless I called customer service. They informed me of the right policy to get. The first policy didn't cover wellness visits. The second does. It was in the fine print. I got the policy the easy app for quick payment. OH MY LANTA what a good service.
Insurer: Fetch
By: Anthony Battito
They are quick with the reimbursement…
They are quick with the reimbursement and very helpful when I need help!
Insurer: Fetch
By: Jaylin Gourrie
Super easy!!
Super easy!!! You get all the info you need before you buy!
Insurer: Spot
By: Koby Alegria
Fetch is very considerate and…
Fetch is very considerate and understanding with their claims. Great to deal with.
Insurer: Fetch
By: Fred Sileo
Long time customer
I have been a customer with Healthy Paws for over 7 years now and unfortunately they have gone from excellent to a headache. Claims that were covered in the past now are no longer covered. The constant having to call their customer service and fight has become exhausting. They have turned into the typical insurance company, denying claims and hoping that people won’t call and dispute it. On top of that my rates have doubled from the quote they originally gave me. I understand that they have to keep up with inflation but again the constant aggravation of calling about every claims has just not made it worth the hassle.I used to recommend them to family and friends but not anymore. *edit Since posting I had a rep reach out to me and explain the coverage and benefits. While I still feel exams for specific bloodwork (bloodwork based on his current covered disease ) should be covered I understand now that it is not. Thank you again for reaching out.
Insurer: Healthy Paws
By: Anthony
Great Insurance
I have been with Fetch and before that PetPlan. They have been so quick with claims and you can get a person on the phone quickly if need to call in. We have been very satisfied with them!
Insurer: Fetch
By: Denise Chiaradonna
Easy to file claims
Easy as can be to file claims. Then your payment goes directly into your checking account.
Insurer: Pets Best
By: Dennis
Complete waste of money very unclear…
Complete waste of money very unclear about the wait periods. Extremely rude customer service. Only nice person was Tiffany.
Insurer: Trupanion
By: customer
BEWARE—Total Rip Off
We’ve had HP for 7 years…never filed a claim. We filed a claim recently for allergy treatment. Rejected initially as a “wellness visit”. Revisited after I complained. One week later premium increased from 250 to 550 a month.
Insurer: Healthy Paws
By: Shirley
Latest 1 comments
Shirley - We truly appreciate you being part of the Healthy Paws family for over 7 years. We're glad that out team was able to correct the error and process your claim. Annual reprices are scheduled once a year on the policy's anniversary date for all policyholders and insurance regulations require that we send out a notice to our clients whenever there is a plan change. It was coincidence that you received the plan update email after your claim was processed. We understand your concern and would be happy to review your account and discuss your pending premium increase with you in greater detail. Please call us at (855) 898-8991 and we will gladly answer any questions you have regarding the factors that went into your premium increase.