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Emmalee was very helpful and patient. She made sure everything was taken care of and I understood what was happening. I appreciate her help. Thank you, Elizabeth Clark
Insurer: Fetch
By: Elizabeth Clark
Beware of this overpriced Vet insurance…
Had FetchPet insurance for 9 years and 2 months and then the premium went up 60% to a jaw dropping premium of over $3600....I was told that I should have been sending in ALL VET BILLS during this long time period, because sometimes they'll pay for things and other times they won't...WHO KNEW???...as of this month, they have a Wellness Plan...I'm sure it's a fortune, because it's an additional premium on top of the $3600...FetchPet is only good for catastrophic incidents and illnesses...it pays for none of the bills you get routinely taking care of your pet....it's not an ethical or honorable business...BEWARE and look elsewhere for similar coverage at a MUCH LOWER PRICE.
Insurer: Fetch
By: A. Johnson
Kelsey did a great job of answering my…
Kelsey did a great job of answering my questions about new pet insurance and even called me back to make sure I knew about the time limit for the exam to waive the waiting period. It gave me a very good impression of the level of customer service the company offers.
Insurer: Fetch
By: Bonnie
quick and easy claim filing for both of…
quick and easy claim filing for both of our dogs
Insurer: Embrace
By: TERRELL WEBB
Very helpful over the phone
Very helpful over the phone, rep was nice, informative, and respectful.
Insurer: Prudent Pet
By: Mee Kang
The entire process is just simple and easy!
ease of claims submission; time to review claim; speed at reimbursement; honestly zero complaints at all! Really really impressed and happy with Embrace.
Insurer: Embrace
By: Justin
I highly recommend
I highly recommend. They have first-rate customer service, reimburse fast. Wish my own medical insurance was on par. They are Top notch!!!
Insurer: Embrace
By: Debra Lee
helpful staff good prices
helpful staff good prices
Insurer: Spot
By: Cheryl Wensmann
Awful treatment to a vet and his service animal
Multiple email. Multiple calls. Unreal phone wait time. No return email, not able to leave a message. Absolutely no member benefits. Company has excuse after excuse. People are rude and blame the customer for their frustrations. Just a typical insurance company. My opinion is they’re in fact the worst. They play on people live for their animals. Which is in fact even worse. But here the triple whammy…. It’s USAA. A bank that tries to say they’re all about vets and their families. But…. They’re in fact just the average predatory bank. Don’t pay for this. Don’t thrown away your money. You’re going to have to pay the vet anyways. I’m the long run… they’re making money, and refusing to engage their customer base.as a vet, with his service animal…. These people have proven. Theyre no ally to us. Oh… and after all the money I’ve paid them. They’re still a balance. Lol! Can’t make this stuff up. They’re an awful company. 8/18 No mention of the ghosting and not returning any emails for weeks, an answering the phones for weeks. Nope… just the policy. Put the blame on the customer misunderstanding the policy. Wow! The fact that it took me weeks to even get on the phone with anyone (despite my many attempts to call and email with no response) which is what started all of the btw. Should say everything. Their response bellow is a very shameful attempt to deflect and change the subject. Insane. I honestly wouldn’t folks. Really…. Don’t say I didn’t warn ya.
Insurer: Embrace
By: Dan Uli
Would give them “0” stars, Please do your homework first!
Would give them “0” stars. Customer service is awful, na manager ever available and then they promise to call you back, 3 weeks and still waiting. I made the mistake of switching to this company through a work place promotion. Before I had Lemonade(the best!) and Nationwide, also a great company. We had multiple animals get sick from kennel cough, 4 weeks later and claims are still sitting. With Lemonade you are paid same day through direct deposit and Nationwide direct deposit within 2 days. For me it’s not about the money, it is all about customer service. I hate to write a bad review but being with 2 other companies I get to see what’s important. I am transferring all pets back to Lemonade and I am doing double insurance that is how bad ASPCA is. Once they pay claims, we are done.
Insurer: ASPCA
By: HEATHER SHEEHAN