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Stellar
Great customer service. Fast response to claims, & fast reimbursements for the right claims.
Insurer: Fetch
By: Heather B Wee
Love Fetch
Nothing much to say except that Fetch met all my expectations and our dealings so far have been exactly as laid out in my policy, what more can one ask for ? I interacted with one of your representatives once and she was most helpfull and a credit to your company. I would recommend your company to anyone interested in Pet Isurance.
Insurer: Fetch Canada
By: Denis Pelletier
Exceptional All Around
I highly recommend Fetch insurance for your furry loved ones. Customer service is excellent and payouts are quick -- I usually receive payment for a claim within 2 weeks and sometimes sooner. My husband and I have been Fetch customers since 2015 (when they were PetPlan) and have been 100% satisfied with their coverage of 3 dogs since then. Wouldn't go anywhere else!
Insurer: Fetch
By: Linda Lee
Intestinal recuperation
It was easy to submit my claim and I received my refund in a timely manner.
Insurer: Fetch
By: RS
Embrace is the MOST inflexable plan for…
Embrace is the MOST inflexable plan for payments. say your water heater dies, u r a little more strapped for cash that month. they give u only 1 pass per year otherwise they keep putting your pyment thru causing multiple bank fees. life is hard, other things come up. at least 3 times a year wld seem more customer appreciated. once u hav them u r stuck bcuz most places wont cover pre-existing issues so b sure u want to embrace that which does not want to embrace u. it seems a co who is promoted highly as being proud to serve our veterans wld b more flexible. oh, and, u can't ever freaking change the due date. not even once! life insurance policies r even wayyyy more flex than this co!
Insurer: Embrace
By: Faith Hope
Very fast service.
Very fast service. Great coverage for my dog’s anxiety medicine.
Insurer: Fetch Canada
By: Anne
Payments made in a timely manner
Payments made in a timely manner. Glad my pet is covered. Not cheap by any means, but thorough
Insurer: Fetch
By: Mary
Mercenary, Unethical and Deceptive Insurance Company
When this company was PetPlan they were wonderful. I had joined prior to 2012 and when my cat Franklin went into decline PetPlan was supportive and offered the assistance I needed in covering his care and finally his cremation. When we rescued another cat after Franklin passed on in 2015, I immediately enrolled him with PetPlan. I had no idea that when PetPlan changed to Fetch in 2022, they had changed their policies. Jonesy was a very healthy and happy Tuxedo kitty who sadly took a quick decline at the end of July. He had no reason to go to the vet prior "just because." We had adopted him as an adult so he was neutered and had been with a family so had his original shots etc. How utterly shocked and horrified am I now that Fetch has denied ALL CLAIMS over not having superfluous annual visits that were not a part of the original insurance plan. After paying for insurance for 8 YEARS they have no decency in helping out with three invoices. They happily took almost $6,000.00 from me for insurance coverage knowing that I would never be able to receive any reimbursement. I will NEVER recommend this company to ANY PET PARENT.
Insurer: Fetch
By: Joanna Joy Seetoo
Diligent communication
Emails and texts show progress of claim. There is a fast turnaround for receiving claim money after it’s reviewed. if there is a delay, it is communicated by email so I know the claim isn’t forgotten about or lost.
Insurer: Fetch
By: Ed G