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False Information
I spoke with a representative before starting my account and directly asked if any future bloodwork, allergy shots, and ear infections would be covered under my policy. I was concerned because while my dog did not have any conditions at the time, she had previously had issues with allergies. My vet confirmed that she was healthy at the time of starting my policy. I was explicitly told all of that would be covered under my plan. When I submitted a claim for bloodwork due to my dog’s odd behavior and allergy shots for a rash she was exhibiting, both were denied. After talking to a customer service representative, she claimed that since my dog had an ear infection previously, all allergy related issues would be counted as prior conditions. She also said that bloodwork was not covered even though the representative originally told me it would be. I had heard rumors of Pets Best being a scam, but I decided to trust the representative anyway. This experience definitely verified these rumors.
Insurer: Pets Best
By: Madison
I have been with Trupanion for 12 years…
I have been with Trupanion for 12 years and i can say that they have always been good with covering for most of the issues my Dog has had but i lost my dog last week and i just got back my claims processed and found out that they do not cover cremation. I want to alert everyone to read your small prints carefully because most of us don't want to think of the time when we will need to do the inevitable but you will not be covered for any cremation. I called to ask about it and i was told that Trupanion only covers any costs for the pet if they are alive. Sadly this is not the experience i wanted to end with cause i did recommend this company to a few of my friends but going forward that will not be the case. I am writing this review for all pet lovers to take the time and read the small prints and ask questions before you sign up because premiums go up quite a bit over the years.
Insurer: Trupanion Canada
By: Christine
Beleive you pay for a great service
Pets Best is a company that really make you trust insurance industries. NO SCAM
Insurer: Pets Best
By: Ted
I found that you are easy to deal with…
I found that you are easy to deal with and The price point is good The only thing I had trouble with is submitting the receipts in a small enough format
Insurer: Fetch Canada
By: Peggy McCarvill
Very quick with responses and…
Very quick with responses and reimbursement!
Insurer: Fetch
By: Elisabeth Stone
Peace of Mind
It's worth every penny to have peace of mind that I will not have to make a choice based on not being able to afford pet care in a life and death circumstance. I did my research before selecting Pets Best and in my time of need they have been a life saver!
Insurer: Pets Best
By: Debra S.
Email and text over load.
you guys blast my cell and email. The guy on the phone was great. Chill out on the push information.
Insurer: Trupanion
By: customer
Fetch is HORRIBLE, stay away!!
I switched from ASPCA pet insurance to Fetch to save $15/mo. BIG MISTAKE. Horrible experience filing a claim with Fetch. My maltipoo is almost 4yrs old got a bout of diarrhea and vomiting. Long story short, I filed a claim and it has been a nightmare. Fetch is requesting all doctor visits, vaccines, etc for my dog SINCE BIRTH. Never had any problems filing a claim with ASPCA. Once this is resolved, I’m cancelling and going back to ASPCA!!
Insurer: Fetch
By: Tom Vartanian
Last week customer service confirmed…
Last week customer service confirmed that I would received my pet's policy documents in 48 hrs. I still have not received them.
Insurer: Spot
By: Cassy