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Disappointed.
I've been a client with Trupanion for a year now, with my two young cats. I recently received an email from them detailing how fair their pricing is, and how committed to their fairness they are, and then told me my monthly fee is going up by 23% for one cat, and 19% for another. How is it that 23% (or 19%, for that matter) per month, on a healthy 1 year-old cat, with no previous claim history, is fair? I called them and asked how on earth an increase of that amount "fair", and they gave me a spiel on inflation in the industry. Now here's the kicker, I've been a veterinary technician for over 20 years at this point, and I have an idea about veterinary costs, so I also know that although everything in life is more expensive, 23% a month is not justifiable. I also have multiple colleagues who use Trupanion and did not receive anywhere near the same increase in their monthly fee. I currently work at a very busy veterinary hospital. People ask us for insurance recommendations all the time, which we're not allowed to make, but all I can do is share my experience of their "fair" treatment. Do yourself a favor and go with another company so you don't find yourself disappointed like I am.
Insurer: Trupanion Canada
By: Shannon Scollick
Their genuine happiness at the fact…
Their genuine happiness at the fact that I have a new member of my family.
Insurer: Trupanion
By: customer
The claims process for Pets Best was…
The claims process for Pets Best was very easy.
Insurer: Pets Best
By: Keith
User friendly website
User friendly website
Insurer: ASPCA
By: Donna Morris
Never got a number or info on my policy…
Never got a number or info on my policy and it's been 2 months
Insurer: ASPCA
By: Jamie Robertson
Great service
Great service, easy to file a claim and quick feedback.
Insurer: Figo
By: customer
Easy site to use
Easy site to use. Affordable insurance for your pet.
Insurer: Spot
By: Kris Spisak
My new friend Elvis
The woman was very understanding of me when I told her about my other cat I had to put down. I have a new cat friend named Elvis who I adopted from the SPCA.
Insurer: Trupanion
By: Pam Goodbread
It was simple to navigate
It was simple to navigate - took me 5 minutes or less.
Insurer: Embrace
By: Valonda Banks