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I FOUND WHAT MY CAT AND I BOTH NEEDED. Your outline of what is covered and of…
Your outline of what is covered and of what choices I had was forthright and helpful. I was able to find with you the best plan to fit my budget that would give Patches the most coverage I could get for the money. I especially like the coverage of maintaining his good health with wellness checkups.
Insurer: ASPCA
By: Linda Jimdar
Are you making information difficult to come by?
It seems that you make information difficult to obtain. I just had a claim completed and I can't find the EOB to see how the claim was covered, what by deductible balance is, or a listing of remaining benefits. I don't know if this is intentional or if the app is difficult to navigate, or both. It seems that a claim completion would be much more informative.
Insurer: Spot
By: David Bates
Happy customer
We are so thankful we have this insurance for our girl. It really takes the sting out of vet visits.
Insurer: Spot
By: M L A
This company has been very responsive…
This company has been very responsive to my questions and concerns :)
Insurer: Spot
By: Rachel Rodriguez
Best Decision I made for my pet
I’ve had spot since March 2023 and it has been wonderful. I’ve spoken to people on the phone whenever issues pop up and the customer service is amazing. I wish I would have gotten insurance so much sooner for my pup. Spot is amazing.
Insurer: Spot
By: Pup Owner
Non existent customer service!
Non existent customer service!
Insurer: Spot
By: Stacey B
Really poor experience from Healthy…
Really poor experience from Healthy Paws. They had no issues taking money from me for 7 years, but never helped when we needed it. I've been paying insurance for the last 7 years. I've been fortunate enough to never need to file a claim until a few months ago when my dog needed to visit the ER. A couple thousand dollars later he came back and was ok. When I went to file the claim, it was rejected multiple times because I was missing the initial paperwork from his first vet visit (7 years ago). This vet no longer has the handwritten "soap notes", only the electronic form from his initial exam. I've had multiple customer service interactions and am told if I can't get the soap notes, I'll need go to a vet to get a new checkup with "soap notes", and any claims that occurred before that time would not be valid. Why would they take my money for 7 years if they were never going to be able to process a claim. If they needed the paperwork up front, they should collect it before they take my money. Frustrated, disappointed, and now broke.
Insurer: Healthy Paws
By: Kegan Townsend
Claims initially took too long
Claims initially took too long, but you get points for catching up quickly. Haven’t seen enough checks yet though, so…
Insurer: ASPCA
By: Richard Drakkir