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Pet parents across the U.S. and Canada have left over 225,079 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Pays better and quicker than most human policies
We bought a policy in 2016 for a puppy who was born late 2015. After the processing period, our puppy lived seven years. Sadly too short for us but Embrace was there every step of the way! We just purchased a policy for our new puppy. Process took like ten minutes. Wouldn’t be without it.
Insurer: Embrace
By: Rhonda B
I am so proud of your service. You offer an affordable and tailor-made service that suits everyone's situation. Thank you very much Sonnet and keep it up with your best insurance price in Ontario.
TheIn my opinion, they are the best number one insurance company in Ontario for their quality of service.
Insurer: Sonnet
By: Hervé
Great Experience, outside of the usual pet insurance limitations.
After having Healthy paws for 5 years without much of a need for them, my dog began having spinal issues and IVDD surgery twice which I was billed $9k each time! The first time expensing it to Healthy Paws was a little bit of an effort since they do need the official full historical report from your vet before paying anything out. However, the second time was seamless--I had made 5 easy claims up to the point of the surgery and they quickly paid me out each time, all they need is the official invoices. Something important things to be mindful of that may result in disappointment--but I think these are the case with any pet insurance: 1. As far as I know--they do NOT COVER PRE-EXISTING CONDITIONS or VISITATION FEES. The first is a bummer, the latter can rack up without realizing it. 2. Once you make a claim, you can't change your plan, so you're either locked in, or go somewhere else that won't cover any new pre-existing conditions that occurred while covered here. Outside of these, Healthy Paws really has great customer service on the phone every time I've called, and they've paid out quite quickly and efficiently on every claim.
Insurer: Healthy Paws
By: David
Top Notch Customer Service
Sydney was wonderful, so polite and professional and an absolute pleasure to speak with. She answered all my questions and provided literally the best customer service I have received in a decade. It is very clear that Petpartners and Sydney are focused on the people they serve.
Insurer: PetPartners
By: Janet
Pretty good so far
Have had renters insurance with them for years, and no hassles. Haven’t had to make a claim, so can’t speak to that… hopefully never will! Minus 1 star for a 100%+ increase after first year without changing any details, but since then minor annual increases.
Insurer: Sonnet
By: Adam
Very helpful insurance representative…
Very helpful insurance representative at ASPCA claims department. Continue to have issues on claim site but had a very positive experience.
Insurer: ASPCA
By: Stephen Kueny
Excellent Insurance
I have been a customer for 5 years with my 3 dogs. Healthy Paws has been a life saver for us. I love the ease of submitting on line claims and how quickly they process claims and reimbursement where warranted.
Insurer: Healthy Paws
By: Jill
Amazing customer service great rates…
Amazing customer service great rates ease of use love the web portal
Insurer: Sonnet
By: Lisa
The application was easy to use and…
The application was easy to use and quick work to set up. Trying to change in payment was a little difficult but was accomplished.
Insurer: Sonnet
By: Lucile Bright
Great Value, Great Coverage
I love the fact that it offers ligament repairs/knees for more than 1 knee over the life if my dogs. I felt that in comparison, the premiums were the best that I had seen for other plans with less coverage
Insurer: ASPCA
By: Nicole Church