217,508+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,508 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Easy to Submit claims & Great Customer Service
Easy to Submit claims and they really helped out when our 8 month old puppy needed emergency surgery. They cover what they say they cover and it has been a pleasure to know their insurance is there for peace of mind and know our puppies will be taken care of without breaking the bank if they have an emergency! Would recommend to everyone!
Insurer: MetLife
By: Kristopher Carbone
When we signed years ago
When we signed years ago, we were told things would process with in 3-5 days. We have never seen that heppen lately. payment is awesome auto depoit
Insurer: MetLife
By: Tony Roof
I still have not received my refund of 34.56
I still have not received my refund, it upset about that other than that everything is good
Insurer: MetLife
By: Patsy
Great service and Easy to use
Very Easy to file a claim on line and good follow up emails to view status - thank you for great service !
Insurer: MetLife
By: Jim Krieger
Seamless and quick process
Seamless and quick process
Insurer: MetLife
By: customer
The claim's process is simple and fast
The claim's process is simple and fast. I've never had any issues.
Insurer: Pets Best
By: Taylor Edwards
Happy with MetLife Pet Insurance
Met Life Pet Insirance has been great for myself and my pet Jackson. The ease of submitting a claim is 10/10. I receive continuous updates on the review of my claims and any payments are transmitted via direct deposit. My recent claim was processed and paid in a timely manner and I am thankful that I chose MetLife.
Insurer: MetLife
By: Jackson's Mom
Excellent communication and fast…
Excellent communication and fast response. True professionals. Had to call because I didn’t understand something woman walked me through it made perfect sense and I was all set. Only took a few minutes to hold for someone
Insurer: MetLife
By: Kerry Mosher
The process of registering our Samoyed…
The process of registering our Samoyed puppies with Figo Pet Insurance was extremely easy. As expected, enrollment is very smooth—they are clearly set up to make purchasing insurance simple and efficient. Our premium was approximately $300 per month for both puppies, which we felt was reasonable given their value and status as show dogs. After enrollment, there was a standard waiting period of about two weeks before coverage became active. This is when the issues began. Our puppies were only 10 weeks old at the time—very healthy, well-bred show dogs receiving excellent care. During a routine check, we found a tick. Although it was not embedded, we acted cautiously due to their status and had them evaluated. The tick itself tested positive for Lyme disease (not the puppy). Based on veterinary guidance and out of an abundance of caution, we proceeded with a two-week course of doxycycline. We submitted a claim, and initially, the process seemed straightforward. However, when I followed up two weeks later, I was informed that claims processing takes 6 to 8 weeks, which I was told is standard for the company. This is where the concern lies. When you are paying over $300 per month, you expect timely support—especially in situations that could escalate. Veterinary emergencies can range anywhere from $1,000 to over $20,000. Many families do not have immediate access to that level of cash. A reimbursement model that takes 6–8 weeks creates significant financial strain and risk. Fortunately, we have the resources to cover unexpected costs, but many pet owners do not. In a true emergency, waiting weeks for reimbursement is simply not practical. For this reason, I strongly encourage anyone with high-value or show dogs to carefully evaluate their insurance options. We ultimately considered switching to Trupanion. While it is more expensive (our premium increased to approximately $650 per month for 90% coverage with a $200 deductible), their model is fundamentally different. In many cases, they can pay the veterinarian directly at the time of service, which eliminates the need for large out-of-pocket expenses upfront. Bottom line: Figo Pet Insurance is easy to enroll in and competitively priced, but the extended claims processing time is a significant drawback—particularly for owners of high-end or show dogs where rapid access to care and financial flexibility are critical. Before choosing pet insurance, take the time to understand not just the cost, but how and when claims are actually paid. It can make a major difference when it matters most.
Insurer: Figo
By: Esteban Marquez