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Insurance for my two female-cats
I TOOK the survey and said that you were phenomenal! And I said that fetch website didn't work for me and that you needed to go above and beyond to help me get my girl-cats insured. I also left a voicemail on that survey. Thank you so much for your help. PLEASE pass this along to your supervisor. The website hated me but the girl who signed me up did a phenomenal job. (The normal website didn't even like her when she tried to put my info in.) She also had to have LOTS of patience with me because I had never had pet-insurance before and had LOTS of questions. Fetchpet should be able to tell who she is. But I am afraid to name her here.
Insurer: Fetch
By: zz
It was very easy to apply
It was very easy to apply. Very easy to fill out and understand options.
Insurer: Trupanion
By: Roze B.
Pet's Best is truly the Best!!!
On September 24, we brought 1 of our dogs into an emergency Vet, after 3 days of not eating. While there, he vomited and had diarrhea..He spent 2 nights in their care, before we got the call telling us he needed to be transferred to a critical care Vet Hospital. We told them do what you have to do. We didn't want to lose our little guy. After spending 3 nights in the hospital, most of it touch and go, we got the phone call we were praying for! The Vet called and said "I have a brand new dog here!" I had told my husband, he needs a miracle, and we got one! We love our dogs and would do anything for them, however we are not wealthy people. Within a week and a half after submitting our little guy's bills and receipts, Pet's Best sent reimbursement per our deductible and payback percentage, minus very few medications that aren't covered. ABSOLUTELY WONDERFUL COMPANY! Three years ago, after losing one of our long time pets after a heart valve problem, I decided to protect our furry family members, and give us some peace of mind. After alot of research, I decided Pet's Best was the one to go with. One main reason was they don't abandon them when they reach a certain age, like some companies do. Next I liked that you could choose your deductible and payback percentage, which gives you some control over your premiums. Their Customer Service is absolutely AMAZING!!!!
Insurer: Pets Best
By: Lori McNeese
Not happy with the process
Not happy with the process. It took over 2 weeks for Fetch to tell us they needed more documentation. This documentation had already been sent when we joined and we resent the information again. We received another automated message via email saying the claim review would take another 2 weeks. We still don’t know if it will or will not be approved. It’s not a very transparent process and support is just chatbots.
Insurer: Fetch Canada
By: Bart van Kooten
Megan was helpful in choosing a plan…
Megan was helpful in choosing a plan with a deductible that was really reasonable . I feel great knowing that I can take off my two new kittens.
Insurer: Trupanion
By: Cathy Jensen
Feeling special
When I talk to anyone from Trupanion, they make me and my cat feel special..
Insurer: Trupanion
By: Linda Crisp
Absolute trash
Absolute trash. I didn’t have them long before I needed to file a claim. The process was straight forward at first, then came the request for more documents. At first I thought maybe the vets weren’t responding to the insurance emails, but once I got involved it became apparent they were willfully ignoring the info that was sent. So basically I paid my vet bills and added an additional monthly fee for a so called insurance company to put my claim in limbo so they didn’t have to pay it. After email and phone tag trying to get to the bottom of things, the info sent has a slightly different name to it so they refused to even look at it despite having all the required info. I canceled immediately. ***update*** Since they replied with a cookie cutter response here: let me be clear-this is NOT a case of me getting impatient. The vets involved all agree that “Embrace” was either intentionally making it difficult or incompetent.
Insurer: Embrace
By: Mike Morini
The claim was easy to submit and the…
The claim was easy to submit and the whole process was efficient and smooth.
Insurer: Pets Best
By: Jill
Excellent Service
I do appreciate the promptness of reimbursement when submitting a claim..Great Job!..of course, it would be wonderful if your premiums were lower for multiple pets..
Insurer: Pets Best
By: Jill Leone
Great customer service.
Great customer service.
Insurer: Trupanion
By: Guy Sax