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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Great service and caring people
Great service and caring people
Insurer: Embrace
By: D S
Super easy to input a claim and was…
Super easy to input a claim and was paid in 6 days!
Insurer: Spot
By: Phillip Trillo
Worst at getting reimbursed for claims
Worst at getting reimbursed for claims. I have submitted 3 claims for medication and an annual vet visit. It’s been four months and haven’t been reimbursed yet. MetLife pet insurance is way faster and has better follow through
Insurer: Embrace
By: Bob Miri
I’ve had many pet insurance policies…
I’ve had many pet insurance policies over the years and this is the best one by far. I submitted my claim via the app the same day as my dog received the services and it was taken care of within 2 days. I’ve already recommended Pets Best to my friends and family members with dogs.
Insurer: Pets Best
By: Elizabeth Fincher
Easy
Easy, hassle free claims process and quick response. Thank you!
Insurer: Spot
By: Martha K
Absolute Horrible follow up by Figo
My Claim was closed due to a request for records not being provided - but the actual vet records don't exist because no visits were made during the required period that Figo requested. I submitted an inquiry via email and got the automatic "we're working on it for you" email...and then nothing until this review request came into my mailbox.
Insurer: Figo
By: customer
AKC Pet Insurance claims are easy with quick response
AKC Pet insurance is easy to use and very prompt with reviewing, communicating, and paying claims. You simply upload a copy of the vet bill and they immediately confirm they received it. My experience is that it is reviewed and I receive a statement with in 24 -48 hours. My claims have been paid by a check in the mail with in one week on most occasions. I wish my own health insurance was this easy.
Insurer: AKC
By: COL Mark Davis RET
This company sucks with timelines
This company sucks with timelines. We have been waiting for them to review my dogs medical history to determine if the costs will be covered. I have spoken with the vet and they seem to be providing Embrace everything that they have asked for in a timely manner yet nothing. This frustration could have been avoided had Embrace kept me in the loop of any and all updates. This would have been helpful instead of me trying to track information. Once the coverage term expires I will be looking for another pet insurance company.
Insurer: Embrace
By: Faith Rains