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Wonderful experience today
Wonderful experience today. Kyann was extremely helpful and genuinely cared about the purpose of my call. Thank you for great customer service!
Insurer: Fetch
By: Pamela Putnam
I have been with this company for 3…
I have been with this company for 3 years. I sang all the praises for them and their practices. Then the 2nd year started with the attiude each time I called so I would hang up and try another phone person. When I started with this company it was pretty much one person answering the phone at his home as the customer base was still low. I have seen big changes and the attitude is well don't like it then leave. I was so happy the first 1 1/2 years but now things have changed and I have decided I will be changing too. My change is to move to a company that is looking out for my animals and my pocketbook. I have had sarcastic answers and downright dismissal in several phone conversations. Even nasty when I was trying to pay my yearly bill. Sad state of affairs from the first 1 1/2 years of insurance. I also was sent a wonderful box of delicious cookies as a gift at one time now I can't get a straight or pleasant answer to my questions. Oh, don't expect too much coverage unless catastophic as it won't be paid for unless you have the added expense of Wellness Insurance. Dental hygiene is know to be a key to a human or pet's good health but not here. Will pay for extractions but not a cleaning that could be a preventative to heart disease. So pay the premium then pay more for Wellness !!! I thought health insurance was the path to wellness. Dr Kendra Sullivan Godin
Insurer: Embrace
By: Dr Kendra Sullivan Godin Ph.D
Will cancel soon move to Lemonade
Will cancel soon move to Lemonade , Pets best takes a very long time to proces a claim i file a claim on Nov 22 and stil nothing !!!
Insurer: Pets Best
By: Robert Mierzwinski
First time experience with Spot, 5 stars -
My claims were addressed quickly, and the explanation was clear and I had no problem understanding the process. This was my first experience with Spot and I am totally satisfied.
Insurer: Spot
By: James Rasmussen
Knowledgeable Agent
I appreciated the option to leave my phone number for a callback. The agent was knowledgeable about the products and checked out the discount I was inquiring about (yes, we qualified). I felt well informed.
Insurer: Fetch Canada
By: Walk-On-Dawn
I haven’t had to use this insurance
I haven’t had to use this insurance. I insured my dog at 8 months and he’s 2.5 years old now. Have filed no claims but notified that his premium increases shortly for almost $20 per month.
Insurer: Trupanion
By: Kelley Decker
Great information given!!
Great information given and ability to explain in great detail. I liked the fact that the rep I spoke with, had actually worked as a Vet Tech previously. Therefore, she was very informed on pet/vet experiences.
Insurer: Prudent Pet
By: Andrea Miller
This was our second claim on this dog…
This was our second claim on this dog this year and the claims process was much better. I am assuming this is because Embrace has already received all of the dogs medical history and verified that she is health through her records and Veterinarians. The first claim was a nightmare and took forever to resolve. Not satisfied to this day.
Insurer: Embrace
By: Anonymous
I had the pleasure of speaking to Kelsey
I had the pleasure of speaking to Cleo's Mom Kelsey from Fetch. Kelsey actively listened to me and empathized with my Service Dog Zeus. She even offered to expedite my claim review so that Zeus could have his next cancer treatment before Christmas. Amazing Customer Service
Insurer: Fetch
By: Erin Dotten
Kyann was fantastic
Kyann was fantastic! She made me feel heard, and respected. She went out of her way to reassure me that I was on the right path for my cat's health and wellbeing. Speaking with Kyann was a very pleasant experience, and she really made my whole day!
Insurer: Fetch Canada
By: Claudia Serre