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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Very easy to submit my claim
Very easy to submit my claim. The emails I received regarding missing info were clear and very quick. The claim was resolved within a week.
Insurer: Spot
By: Linda Madigan
Aileen was great!!
Aileen was professional, knowledgeable, and very easy to talk to regarding our policy. Thank you for your help Aileen! You were great:))
Insurer: Fetch
By: liz nels
Claims Rejected Incorrectly!
Your pre-qualification folks have repeatedly declined to provide coverage for new incidents claiming they were the result of a pre-existing condition without bothering to check if that was truly the case. When I tried to appeal the decision, I had to go through a long process only to find out that a case for this was never created. When I checked back after a couple weeks of hearing nothing, a very nice lady created the case and you paid only $540 from a $1400 bill because of your mess.
Insurer: Trupanion
By: Ross
New Policy with Lauren Morton
I setup my policy today with Lauren Morton. She was an absolute pleasure to speak with, very concise, patient and well-informed. She ensured I had a complete and thorough understanding of my policy and helped me decide on the best coverage for my 12 week old new Maltipoo pup. Wish I could speak with her every time I need to get in touch with Fetch! Outstanding customer service.
Insurer: Fetch Canada
By: Dan Bartlett
Good coverage for our dogs
Good coverage for our dogs. Submitting for reimbursement is easy and quick.
Insurer: MetLife
By: customer
First of all thrilled to talk to a real…
First of all thrilled to talk to a real person and secondly, their insurance programs for pets are wonderful. Easy to submit claims, takes a couple of minutes and reimbursement occurs within two weeks. The wellness program is a great add-in to our emergency and sick policy allowing for grooming, wellness check-ups, food, etc. a great all-around saver. Love it.
Insurer: Embrace
By: Heidi
Quick, easy and even better than expected!
It was easy to submit a claim (as usual), and we got a response quickly, and Pumpkin paid for more than I was hoping they would. Overall a great experience (again, as usual).
Insurer: Pumpkin
By: Amy
I thank God for PetsBest every day
I thank God for PetsBest every day! My poor dog has been so sick and without PetsBest we wouldn't have been able to continue treating her. This is one of the best things I could have ever done for my dog. Highly recommended if you have pets.
Insurer: Pets Best
By: Da Moff Man
Excellent
Communicative, responsive and efficient/timely processing of our claim. We considered several different pet insurance providers and thankfully chose to go with Pet's Best. We've told several people about our experience and recommend them highly!
Insurer: Pets Best
By: Hannah