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Worst Customer Service & Ridiculous Premium Increases
I have been a customer of Healthy Paws Pet Insurance since 2016, that's over 6 years. I spend a ton of money with them. For the first 4 years, I was pretty happy with the amount I paid and the reimbursements, but last year, they raised the price a ridiculous amount, $174.80 per month!!!!! I still paid it since my dogs are older (10 and 15) and needed the coverage and I was under the impression this was a one time increase. At the beginning of this month, I noticed that my bill had been increased another $91.07 per month bringing my monthly bill to over $400 per month! I called on 2/3 when my new bill came out on 1/31 (only 3 days prior) and asked about why the increase happened. I was told that it was due to my bills I was submitting which makes no sense. Insurance is here to protect us from when things happen. This is why every year I paid it year after year, not to just increase it to absorb the bills. I ended up lowering my coverage and increasing my deductible to lower my monthly payment. I simply asked that they make my request (3 days late) to be retroactive for the month of February and I was told no. I asked to speak to a supervisor and the woman on the phone, clearly reading from a script, just said there's nothing she can do. I submitted a complaint online that day. Finally, today, 17 days later, I was called by a woman saying that she heard I needed to talk to a supervisor. When I told her everything and asked just to make my changes retroactive for 3 days, it was the same "no" story over and over again. This was the worst customer service I have ever experienced! I would not suggest Healthy Paws to anyone!
Insurer: Healthy Paws
By: Sarah McCann
Easy to claim and quick payment.
The claims process was extremely easy and payment was very quick.
Insurer: Trupanion Canada
By: Elaine
Facile
Simple et rapide.
Insurer: Trupanion Canada
By: Angelique
Claim for Dog Leg Injury
Overall it was very easy to submit a claim and receive reimbursement
Insurer: Trupanion Canada
By: Patty
Signing up in line for Trupanion
It was recommended and after doing some research, we decided that Trupanion is where we wanted to go for our petâs insurance!
Insurer: Trupanion Canada
By: Violet
Terrific service and great coverage
It is so easy to submit a claim using the app and I like that a notification is sent when the claim is received and again when the claim is processed including full details on what was covered and not. The turnaround on claim processing and reimbursement is great! Very happy with my coverage and service.
Insurer: Trupanion Canada
By: Christy
Now thatâs fast!
I love the fact that my claim has been processed before I leave the vetâs office. Thatâs fast, and thatâs service!
Insurer: Trupanion Canada
By: Jay
Jules Health
I like what you are offering but I had a few problems signing up. But I am elderly so that could be the problem.
Insurer: Trupanion Canada
By: Karin
Easy Claims
I have had no problems with our claims being paid
Insurer: Trupanion Canada
By: Colleen