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Trupanion care and services for our dog Beau
Trupanion is top notch in handling claims and explanation of benefits. They have always processed any claims I have filed for our pets timely and with expertise. On the few occasions I have contacted them with a question, the agents are friendly, respectful and always willing and able to answer any questions I may have. I would recommend Trupanion to anyone who wants a great insurance company for their pets.
The only pet insurance who loves my fur baby and takes care of him as much as I do
Trupanion pet insurance is a beacon of reliability, promptness, and compassion. Their empathetic approach and willingness to go above and beyond during stressful times, be it mental, physical, or financial, is truly commendable. My entire family now relies on Trupanion after experiencing their considerate and prompt customer service. It's the best pet insurance we've found, and the only one I would trust to cover my beloved fur baby. I wholeheartedly recommend Trupanion – they have my trust and gratitude.
Insurer: Trupanion
By: Scott King
The entire process was a great…
The entire process was a great experience. Simple to navigate the system.
Insurer: Prudent Pet
By: Terell Belger
Affordable but the claims process was…
Affordable but the claims process was interesting to say the least, I wasn’t denied coverage but the process was just kind of strange
Insurer: Spot
By: Nathaniel Anderson
Customer service was great
Customer service was great. Helped me to transfer to another person to ask if my pet’s medical records came on file. Another team member helped me with a question and helped me to enroll in additional wellness program for the insurance policy. Also asked if it be worthwhile to put a claim in that might or might be covered before the insurance started. The customer service person mentioned it wouldn’t hurt to try.
Insurer: Fetch Canada
By: Mike Kutanzi
My questions were answered
The person I talked with was very helpful and informative. I asked many questions and he answered them completely. He didn't push to "close the deal," something I appreciate very much.
Insurer: ASPCA
By: Hope Tindall
Great experience
My vet located 5 lumps on my 5yrs old Bernadoddle. We had them removed, 4 were sists and 1 was a benign tumor. Trupanion was amazing, paid the vet directly and cover 2/3 of the bill. I'm so happy we have their insurance.
Insurer: Trupanion Canada
By: Larry Herscu
CSR is very kind
CSR is very kind. The entire process of handling my pets claims went well. There are so many perks with this insurance. Thank for all you do.
Insurer: Spot
By: Lolita Cobarrubias
Very happy with the policy my dog has…
Very happy with the policy my dog has chronic ear infections and they coverage has been great
Insurer: Trupanion
By: Chris Styczynski
I submitted claims for my pet back in 2022
I submitted claims for my pet back in 2022 and to date I am still fighting to get the claims paid. Our claims have been closed because someone failed to advise what else is needed to complete the process. Fetch requested medical records from the adoption agency, the vet, and I sent in a 28 page medical report as requested, but the claims remained closed because no one informed me of the additional report that in needed to completed the process. Here it is going on nearly two years and still nothing had been done until I thought to call Fetch and see what the hold up was. That is when I was told that the emergency notes of the doctor was needed. I am a new pet parent and I learning what and how to do what is necessary to be done. Fetch should have sent me a message to let me know additional information for my little boy claims to be paid. Very unhappy with the way I have been treated and I hope no one else have to go through what I am going through to get my claims paid. Fetch please advise your staff to communicate with the pet parents better than I have been communicated with.
Insurer: Fetch
By: viola pope