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Buyer Beware!!
The customer service is the only reason I gave a 3. I would have given 5 stars on friendly, informative and professionalism. However, I would have given 1 star evaluation based on Fetch polices. Buyer Beware!! This means as your pet ages and your insurance will increase... For the past couple of years our insurance premium has increased by at least 20% each year! I have had my monthly payment go from $43.00 per month (pup was under a year) to her Second Birthday it was jumped to $58.00 per month! (Don't forget the $6.00 per month charge for processing for on top of that.) There is only 2 options to lower this monthly fee. 1) To adjust her coverage from $10,000 annually to $2,500. Or... 2) To increase my deductible from $300 to a higher annual deductible. (Which replenishes every year at the date you started the policy.) I chose option 1. Which means I have less coverage annually incase something does happen. In my option, based on what I know now, I would research other insurance company's before signing with Fetch. And now I'm waiting for the year I get the increase... I can no longer afford to keep insurance for my beloved pet....Or have so little coverage...what will be the point of it. Keep looking.. For the the T in True. UPDATE in response to Fetch Pet... For the annual increases there may not be a "set" increase. However the percentage I gave is based on the past few years. And these Are the increases I have experienced thus far. And I would like to warn others of these facts. My father has other insurance provider for his dog and his annual increases have been under 5 dollars per month and he has been with them for over 4 years. Without adjusting his coverage! As for the transparency you claim your company has, "the bunch of Other options" to lower the cost of the premium, please due tell us all. I just do not understand why I have to adjust my coverage to make up for the hike in rates. For anyone New to the pet insurance world. Please do your research. I want to help & inform as many as I can. This review is not based on friendly customer service, it is based on their policies. I feel there are other pet insurance company's out there that have more competitive rates & better overall coverage.
Insurer: Fetch Canada
By: Darlene Goulden
Great Help!
The member assigned to me was so helpful! Very nice, and gave me a lot of details! I was able to get all the answers I needed so fast, he helped me out greatly!
Insurer: Trupanion
By: customer
Recommend Embrace
After rescuing a 4 week old stray and experiencing the costs associated with saving him, I decided to obtain pet insurance. EPI was a tagline to my USAA Insurance, and after reading reviews on 6 or so other companies, went w/them. Short version: These folks are great. Vincent, one of my Tux's had a major mucus plug, UTI and was urinating all over the house. The final bill (Hospitalization, surgery, feline, recreational drugs, et al, was over $2K. Vet and I submitted ppwrk and all notes to Embrace. They paid out promptly, minus the deductible. The yearly fee for both cats has already paid for itself.
Insurer: Embrace
By: Scott Olsen
Worst grooming experience ever
ON December 29, 2023, I took my Yorkie Terrier to be groomed. This is the 3rd time each time my puppy come back not looking like my puppy. She very soft and fluffy although she was quite matted I expected them as professionals to try to save as much of her fur as possible, each time she came back with hardly any fur at all. I dont even know that she's my puppy. I give instructions before they take her back and they never follow through. This time was the last straw my puppy is now very sad she's shivering and is not her self. Also each time they charge me at least $30.00 more than the last time. I will NEVER TAKE MY PUPPIES TO THEM FOR GROOMING EVER AGAIN. I wish that I could show you before and after Pictures. I will be going in today to speak to the manager and request a partical refund.
Insurer: PetPartners
By: Gisele Plunkett
Will never be without it
We had never used my pet insurance and because my furbabies had always been healthy and they had reach the age the premium was increasing a little more than I was comfortable with, I almost cancelled my insurance. Decided to keep it one final year. My oldest furbaby developed Lymphoma. Because we had MetLife we were able to get the best treatment possible for her and as of today she is still in remission. I learned my lesson. We will never be without insurance for them. MetLife as been wonderful through it all, reimbursements, claim processing and even renewal.
Love it
Very user friendly app. Easy to submit claims. Fast reimbursement!
Insurer: Spot
By: STEPHENY SHAW
Quick an easy to make your claim!
Quick an easy to make your claim!
Insurer: Spot
By: Shannon Pinkowski
slow payout from hospital stay
slow payout from hospital stay
Insurer: Embrace
By: Richard Babchak
Good experience.
Simple to submit a bill. Pets Best reimbursed accurately to policy. Overall, good experience.
Insurer: Pets Best
By: Dave Dess