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The best customer service
Everyone I’ve spoken to has been nice and helpful they just take a long time to process claims as it’s been over a month.
Insurer: Embrace
By: Abby Barrett
I did search many plans and ASPCA hoas…
I did search many plants and ASPCA hoas the best options for me, and the process was smooth and fast to sign up.
Insurer: ASPCA
By: Jose Aldana
Shih Tzu Twins
My veterinarian recommended Trupanion for our Shih Tzu twins, Axel and Eli. We received a 30 day free offer and I was able to sign up Axel with the link but not Eli. I had to sign him up separately and did not receive the free 30 day trial offer. I called the number provided for assistance and had to wait an excessive time period before talking with customer service. I will wait to see if the billing amount is correct before I make my final decision to retain this health insurance for our boys. I do not believe it will be correct. Thus far, I am not impressed with your sign up portal, customer service or billing quotes. Time will tell if my experience thus far is a true reflection of your company Respectfully, Linda Reddington
Insurer: Trupanion
By: Linda Reddington
Ease of signing up and representative was amazing
Carmen walked me through the policy plan and was very patient while answering all my questions and concerns. Having such representatives really helps the customer make the correct choices. The policy looks great, went for the 90% back, unlimited, $250 deductible option. Signed up today and I hope the pup stays in good health always.
Insurer: Prudent Pet
By: NIKHIL MORE
It took 7 weeks to pay on an ear…
It took 7 weeks to pay on an ear infection.
Insurer: Pets Best
By: Pamela Stern
The worse pet insurance ever
The worse pet insurance ever. I signed up for insurance for my cat when she was 15 because she was healthy and I just adopted another cat from APL who suggested I try fetch pet insurance. I thought if APL is recommending it maybe it’s good. Huge mistake. I should have researched it first. They claim they take care of claims within 2 weeks. Big lie. They take easily 3-4 weeks then always claim they need more info. You send the info again and it takes another 2-3 weeks. Then I was denied for a claim. My cat went to a specialist that was recommended by oncology . She had a colonoscopy with biopsy that showed small cell lymphoma of intestines. I was denied the claim bc fetch claimed my cat had prior weight loss which was incorrect. All of her exams that clearly had the weight stated was over 10 pounds until Oct 30, 2023 when it showed over 8 pounds. This was a NEW weight loss not discovered until well after signing on with fetch. I cancelled the insurance. It’s just to stressful dealing with them as they do anything to stall the claim and not refund you but they sure are quick to take your money when it’s due every 3 months. I don’t even think the insurance is worth it. Since my cat was older ( 15 years ) when I got this her premium was 500 every 3 months . Then it only paid 80 percent after 400 deductible and maximum 5,000 a year. When you think about it it doesn’t really cover that much. I would be paying 2 grand a year to cover her anyways and the headache of them delaying the claims and delaying and acting like they don’t have everyhing when they do then not paying attention to the actual dr notes ( if they looked at my cats actual weight for every appointment) they would have clearly seen her weight loss was not discovered until well after the insurance kicked in. I dropped them. I know to NOT use them for any future pets. Good luck with those of you who use this mess of a company
Insurer: Fetch
By: Lynn Sanders
Ky was absolutely amazing in helping me…
Ky was absolutely amazing in helping me better understand my policy and answering all of my questions! Very satisfied with my Fetch plan!
Insurer: Fetch
By: Anthony Cutting
Were quick to review and respond to my…
Were quick to review and respond to my claim!
Insurer: ASPCA
By: Erin McConnell