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I enrolled online but it didn’t go…
I enrolled online but it didn’t go through so I called and the representative was very helpful and so nice.
Insurer: Trupanion
By: customer
The Healthy Paws team was invaluable to…
The Healthy Paws team was invaluable to me recently, when my dog needed bilateral TPLO surgery. The staff were kind, caring and professional throughout the claims process-from providing me with information regarding what would be covered, setting up a direct pay plan with my vet, the quick response to a setting up the plan and approval process, and such quick and clear communication with respect to the reimbursement to the vet. My vet also commented to me on how very professional, and what quick responses and thorough information and communication they had with the Healthy Paws team as well…. Setting up the direct pay, approving the estimate and then the payment, which was all done within a week of the surgery. And someone from Healthy Paws kindly checked in with me after the surgery to see how our dog was doing! Best service at a difficult time! Thank you Healthy Paws team.
Insurer: Healthy Paws
By: Karen
Great insurance and 24/7 telehealth
When I got my little Frenchie everyone said to get pet insurance, I chose Spot and made my first claim within days of getting Spot, no issues whatsoever. I also made a call to a one of their vets, she was super helpful and incredibly nice! Highly recommended.
Insurer: Spot
By: Julia
MetLife pet insurance are big scam and…
MetLife pet insurance are big scam and crooks , my dog had a claim for bacterial infection and they denied claim giving excuse that it’s preexisting condition ( which is a big lie) because when I appealed the claim the VET gave a letter explaining its not preexisting condition and dog was not treated for anything similar within last 12 months so it’s not considered as preexisting condition but they took over 45 days and still denied it , this business are sucking money out of the pet owners . We buy pet insurance for our pets to get timely emergency treatment and make sure they taken care of but these insurance companies making us suffer by not paying back the genuine claims and what the pet deserves. There should be a lawsuit against them and the government should take action against such scammers , willing to file class action lawsuit .I will not recommend them to anyone. Very disappointing because I was in impression that they are good company but they proved me wrong.Very horrible customer service because they don’t know anything about the claims submitted and ignored my invoice. They are full of baloney … SO BEWARE
Insurer: MetLife
By: Jas S
I did it online and it wasn’t…
I did it online and it wasn’t complicated.
Insurer: Trupanion
By: Annice
A Great Experience
It's a user friendly system that is responsive.
Insurer: Spot
By: M.C.
$55 visited and only $8 reimbursement
$55 visited and only $8 reimbursement. Please explain?
Insurer: ManyPets
By: Beverly
Lovely & caring customer service
Lovely & caring customer service, I love Trupanion's commitment to making caring for sweet pup's more accessible. As a pet parent it is so important to me to invest in their wellness and having a company that is open to understanding how important preventative care is really important. I hope Trupanion expands on their current plans to include some preventative care expenses that can be just as high as emergency services. Overall great job :) Happy to try them out while my pup is learning how to put his best paws forwards :)
Insurer: Trupanion Canada
By: denysia
Multiple claims, never had a bad experience
I’ve filed multiple claims with pets best over the last 5 years and never had an issue. They’re fast, reasonable and claims are super easy to submit.
Insurer: Pets Best
By: Sara Hilt
Fast and accurate claim process
Our baby was diagnose with cancer, with treatments he is doing wonderful. Treatments are costly, I was so glad I had subscribed a health policy. I thougt it would take some time to receive my reimbursements. They were processed quickly. I sent the diagnosis with my first claim. They had all the info and all my claims are processed within a week.