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If I could give them zero stars I…
If I could give them zero stars I would. Fetch was great until it wasn’t. They don’t actually care about your pets so don’t be fooled by their messaging like I was. They will decrease your policy to their highest deductible and to the lowest co-insurance coverage with no warning or explanation. You will have to fight for the reason behind the change. They won’t even give you policy options like it states in your renewal email. It is a take the lousy offer or just leave. Pet insurance companies know that if you start using the pet insurance then you are stuck if you want coverage for your pet. Everything becomes pre-existing. It is so easy for them to screw you over and they enjoy doing it. I was more than happy to pay more money for the policy I had. I was even expecting the premium to go up. I was planning on paying it. I wasn’t expecting them to raise my deductible, lower my co-insurance, and lower the premium. None of this makes sense. What is the point of being a loyal customer if they just take away the policy you’ve been paying for. You had a loyal paying customer that you have now screwed over and proven that you actually don’t care about animals and their owners at all. The customer service is so awful. I used to recommend so many people to this company but never again. The fact that I have talked to multiple that said we can’t help you. We aren’t going to do anything or help you. What happened to good customer service? I need a company to rely for my pets needs and this one just isn’t it. Please, whatever you decide to do, find a better company for your pets. I miss Petplan. They were a great company. It sucks that Fetch bought them. I’ve had nothing but issues with Fetch.
Insurer: Fetch
By: Love2dazzle
The best pet insurance out there by…
The best pet insurance out there by far. I always get reimbursed for my dogs visit to the veterinarian.
Insurer: Pets Best
By: Gina Belair
Thank you for providing insurance for…
Thank you for providing insurance for Mr. Wilson. Today is his Birthday. Happy Valentine’s Day. Brenda
Insurer: Figo
By: Brenda Marjorie Russell
The claims process
The claims process was time consuming and inefficient. There was a lot of miscommunication and it took too long.
Insurer: Spot
By: Kelly Keith
Excellent
They are always right on top of reimbursement for people submitting claims. The staff when u call are very insightful. I would highly recommend spot pet insurance to anyone
Insurer: Spot
By: Maggie Dahl
Easy claim filing
Easy claim filing on the app and my claim was reviewed and completed in 3 days!!
Insurer: Spot
By: Ronald Schultz
Fast service
Fast service! Great coverage! Great customer service!
Insurer: Spot
By: Renee Miller
Initial Review
This is only a review for an initial accounting. I have not made any claims yet. The process of looking for a plan was pretty grueling but I settled for ASPCA based on price, offerings, and reviews. Their member website seems very intuitive. I received a paper copy of the contract and their electronic communication is good. I have not used customer service so cannot talk to it. The problem with any type of health insurance is the increase in costs for your dog as it ages. You should note that if you try to buy any pet insurance they will be looking at your pet's record for pre-existing conditions or symptoms. It will not be covered as per your contract until they are free and clear of ANY symptoms listed previously to getting insurance. I settled on a lower premium and am going to match it to savings.
Insurer: ASPCA
By: tdelavayi
Quick and easy!!! WOW!
Quick and easy covered almost everything I only spent $10 out of $120 visit! Super easy to work the website
Insurer: Spot
By: Jaz
WHAT WE LIKE IS THREE COVERAGE ONE FOR…
WHAT WE LIKE IS THREE COVERAGE ONE FOR ACCIDENT AND ILLNESS AND PREVENTIVE CARE THE WELLNESS PACKAGE YOU WOULD USE IF YOU ARE A GOOD PET OWNER. MOST PET INSURANCE HAVE A DEDUCTIBLE ON THE WELLNESS CARE BUT NOT SPOT PET INSURANCE
Insurer: Spot
By: Ronald Louks