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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Top notch company
Have Been very happy with the service I have received. Excellent company and fast claims processing.
Insurer: Embrace
By: Valerie
Loved whom i talked to last
Loved whom i talked to last
Insurer: Trupanion
By: Will Harris
So easy to submit claim
So easy to submit claim, quick payment. Highly recommend!
Insurer: Embrace
By: Nancy Wolanski
Wow! Great customer service!
Shortly after enrolling i received a call from Spot walking me through the policy and benefits and explaining everything! What a great way to start! We took our puppy in for a wellness exam and WOW the claim was paid within 2 days! Very happy with Spot pet insurance!
Insurer: Spot
By: Ronald Davis
So far communication is great and the…
So far communication is great and the plan appears to be easily utilized.
Insurer: ASPCA
By: Karen E Schumaker
A+!!
Embrace far exceeds my expectations in terms of their smooth customer interface, timliness, and fairness. A+!!!
Insurer: Embrace
By: Diana Lynn
The online portal for submitting my…
The online portal for submitting my claim was easy to navigate, and the response was quick and detailed.
Insurer: Embrace
By: Latonya Turner
Refusal to cover valid claims, excessive wait times on claim resolution
Unfortunately I have not had good experiences with Embrace and will not be using them for future pets. They take an incredibly long time to process claims, sometimes a month or longer, and getting them to cover issues is a battle. They initially tried to deny any cancer coverage because my dog had an abscess prior to coverage starting. Despite visit notes stating it was an abscess, we had to get the vet involved to further prove it. They also tried to deny coverage for hepatic lipidosis from bacterial infection due to a history of thrombocytopenia. Despite having my vet submit an appeal letter, we are going on two months without resolution for the first claim relating to this issue. Finally, they are now also denying claims for soft tissue injuries due to a history of spondylosis. Basically, Embrace will do everything in their power to not cover claims and make it an incredible hassle to fight with them about it, dragging claims out for months I think in the hopes that owners will simply give up.
Insurer: Embrace
By: Zoey’s Owner
Excellent love it glad I have insurance…
Excellent love it glad I have insurance with you guys.
Insurer: Embrace
By: Justin Baxter
Trupanion is the way to go
The representative was knowledgeable, articulate, and she had an amiable demeanor and was a pleasure to interact with. I fully understood the terms and was pleased to know that the monthly cost would not increase as my dog gets older.
Insurer: Trupanion
By: MPK