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Pet parents across the U.S. and Canada have left over 225,030 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Working with Fetch by Dodo for pet…
Working with Fetch by Dodo for pet insurance has been a positive experience and is very easy to navigate when filling claims. If I have a question, I can email or call in and typically have an answer within 24-48 hours. I do find the chat portion a bit confusing as it’s automated, which makes it challenging to ask specific questions. I wish Fetch pet insurance covered routine check ups and preventative care.
Insurer: Fetch
By: Maria Kendall
Do NOT waste your time with Sonnet
Do NOT waste your time with Sonnet Insurance! They don't call or return emails. I was in a car accident over three weeks ago and NO ONE HAS CALLED ME BACK. My insurance adjuster sent me ONE email and has NEVER responded to any of my concerns or follow-up emails. Every time I call, I am told that they "can't transfer me" to a supervisor and that someone will call me back but NO ONE DOES. I have reported them to their Sonnet Ombudsman and again NO ONE has contacted me back. It looks like I might need to bite the bullet and pay the higher premium just to have a good insurance company.
Insurer: Sonnet
By: Vanessa Arsenault
Best of the Best !!
My experience with Nationwide & VPI has been an extraordinary journey now in our 26th year in every way for service & help above & beyond measure. You can't get any better than #1. Thanks Nationwide. don miller
Insurer: Nationwide
By: Donald Miller
Pleased
As this was my first claim I was feeling skeptical about the process. I am pleasantly surprised and impressed with the service of Trupanion.
Insurer: Trupanion Canada
By: Debby
I tried calling the 800 number and it…
I tried calling the 800 number and it does not go through. I tried signing up for the membership portal and can't sign up because can't get past google so i can't look at my coverage. this is the most frustrating site i have every had to work with. . is this insurance only for canadians? I'm in us should i get my money back
Insurer: Spot
By: Elizabeth Krizmanich
The sign up experience was easy
The sign up experience was easy, and self explanatory. Looking forward to the future with Pumpkin.
Insurer: Pumpkin
By: Julie S.
Terrible
Horrible customer service and claims as the never answer your call and never let you know what's happening. I've reached out via phone and email multiple times with NO reply ever!
Insurer: Sonnet
By: Mark
Fetch Pet Insurance is a Fraud
Fetch is a fraud just like most pet insurance companies in this country. They plan to deny most claims and will simply keep spinning lies to explain the rejections. I took cat to vet for constipation and Fetch denied the claim because she allegedly had ottis externa last year. She had an ear infection last year (B4 I had Fetch) so Fetch denied her constipation claim this year. I fail to see the correlation. **Your reply is nonsense, if a check up is required than that should be stipulated and it wasn't, only that joint issues wouldn't be covered for 6 months unless a check up was done within 30 days of beginning policy. If that's the case you shouldn't have taken my money and led me to believe I had coverage. Yea your policies don't work cause there FRAUD!!!
Insurer: Fetch
By: marcos baez
13 years of good service
I have used Fetch for the better part of 13 years. Claims are easy to process, and paid quickly directly to my checking account. When I have spoken with a representative they have always been helpful. I chose Fetch because claim payments are based on the invoice amount; not on a injury/sickness maximum.
Insurer: Fetch
By: Dennis Dehne