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Unsustainable Cost with 3 Dogs
Easy claim submission process. Became too expensive for us to maintain with three dogs especially when you add up the rate per dog plus each deductible.
Insurer: Pets Best
By: Lyndi-Paige Pyle
Healthy Paws is great
Healthy Paws has always been there for us. They have supported our pets and family through everything from ear infections to some scary surgeries. They have excellent customer service and their reps have been helpful and caring.
Insurer: Healthy Paws
By: Bedford
Ridiculous Claim Process - Customer Service a JOKE
I submitted a claim on my female dog who had a one-off urinary tract infection. She had one 5 years ago (literally 5 years ago). Nothing since. She received anti-biotics and healthy as ever. She randomly got another infection 5 years later. These jerks DENIED my claim for treatment reimbursement claiming this was a pre-existing condition because she had an infection FIVE YEARS AGO! INSANITY! Its like me getting the flu this year, but my medical insurance denies my doctor visit reimbursement because I had the flu 5 years ago. This is scum bag stuff. On top of this, the customer service robots are unhelpful and read from scripts. Its like talking to an uneducated 10 year old. There is also NO WAY to reach ANY of the folks who "review your claims." So trying to talk or get an understanding from anyone, is completely impossible. RUN - STAY AWAY! If your dog stubs their toe 5 years ago, then stubs it again this year, they will claim that the stubbed toe is a pre-existing condition and not help pay for treatment! HORRIBLE HORRIBLE HORRIBLE!!
Insurer: Pets Best
By: David
Latest 1 comments
I agree that this is their business model.
As a senior it was important to me that…
As a senior it was important to me that I could obtain assistance with my first claim for my pooch. Everyone that assisted me over the phone was so nice and they made it easy! Explained everything and answered all of my questions. I look forward to developing a long term relationship with you. It gives me peace of mind knowing I can actually call on the phone.
Insurer: Figo
By: customer
Enrollment was super easy!
Enrollment was super easy! I have already filed 2 claims and have received my reimbursement. They offer so much more than the other places we checked and even had added protection for my boy based on his breed he had some additional things covered.
Insurer: ASPCA
By: Kristy Sinopoli
Highly recommended!
Communication is great. Time line for paying claims is great. Never any surprises. Opening new claims is super easy and uploading supporting documents is easy. Highly recommended!
Insurer: Pets Best
By: Billy Leonard
Easy to add a pet
Easy to add a pet. Representative was great.
Insurer: Trupanion
By: customer
Healthy Paws is great!
Healthy Paws has always been there for us. They have supported our pets and family through everything from ear infections to scary surgeries. Their customer service is excellent and their reps are helpful and caring.
Insurer: Healthy Paws
By: Polly
Good insurance
Easy to obtain needed information Friendly staff
Insurer: Figo
By: Sandra Uzzalino
Fast turnaround
I submitted my first claim on 2/19 and Pets Best reimbursed on 2/21. Just waiting for it to clear through my bank. This was a wellness visit for my new puppy and I do have the wellness add-on.
Insurer: Pets Best
By: Nikki Nero-Joltin Nikki