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Simple and easy to file claim and…
Simple and easy to file claim and receive reimbursement
Insurer: Embrace
By: MSevilla
Significant decline in service over time
I have had healthy paws since 2017. It used to be quick and easy to submit claims via the app and get reimbursed when I first got insurance for my 2 cats. In the past few years, I have had progressive difficulty in getting claims processed. Specific issues: 1) You can only have 3 pets per email account. I have 4 pets, so couldn't get my fourth pet added to the same account. 2) Issues getting claims processed: When additional information was requested, I emailed the documents, per their request. When I continued to get emails requesting the same information, I had to call so the operator could manually add the information to the claim. This happened for multiple claims. I shouldn't have to call for every claim to ensure the information I sent via the method they requested gets added to the claim. 3) Claims getting denied: my most recent claim was denied. I have had 4 claims for the exact same issue (rehabilitation consult + treatment) approved for this pet. They are now making me appeal this claim because "consult" is not covered - even though rehabilitation services are covered and the exact same invoice item has been covered 4 times. Overall, I am disappointed in this company and no longer recommend them. They will do everything they can to deny claims and you have to call repeatedly to get claims approved.
Insurer: Healthy Paws
By: Molly Veber
Signing up for pet insurance was easy…
Signing up for pet insurance was easy with your company. It was nice to have a representative call to answer any questions I may have.
Insurer: Spot
By: KRISTINE SWANSON
I am very disappointed
I am very disappointed. I have been a client (with multiple pets) since 2007 and ASPCA Pet Insurance has been going downhill over the last 5 years. They cannot blame the pandemic, because customer service has been declining for longer than that. They recently changed the website one more time and now hardly ever works, overall the site is buggy. Now, the claim submission form is super long and takes double the time with all the clicks and odd navigation, and when you finally reach the end of it, the site acts up and you cannot submit it and it loses the info. When we call, the new phone tree is torture if you are lucky to survive, you still need to wait at least 15 min to talk to someone. The reimbursement levels have been declining gradually and they got to a point that is hard to cover any expense, it is unrealistic.
Insurer: ASPCA
By: APFernandes
Claims processed quickly
So far I have had three claims that I submitted approved quickly. The process is pretty easy. I’m very happy with the service and glad that I enrolled. I highly recommend it.
Insurer: MetLife
By: Beverly
Affordable price with good coverage.
Affordable price with good coverage. Easy access to web site
Insurer: Spot
By: Deborah Warner
Poor Customer Service and Claim Processing
I submitted a claim on my cat Barney in January of 2023 and it is now May and the claim has still not been processed accepted and/or denied. The claim was escalated multiple times by customer service reps with no results or any promised follow-up. This has been the worst experience I have ever had with an insurance company of any kind. Since this pet insurance policy is like having no insurance at all, I went ahead and canceled my policy.
Insurer: Healthy Paws
By: Jeff
Latest 1 comments
Jeff, We’re sorry that your customer service and claims experience did not meet your or our expectations. We will be following up with anyone that has worked on your account to ensure that we are all on the same page regarding interactions with our valued pet parents and the processing of their claims. Your claim has been completed and you should receive an Explanation of benefits in the next 24-48 hours. We're sorry to lose you as a policyholder. We hope you and your pet stay well. The Healthy Paws Team
ASPCA came out with a new option to…
ASPCA came out with a new option to upload an estimate for claims in the app. My dog Cloud was going to get neutered and I sent them the estimate through the ASPCA app on April 19th it took them FOREVER per usual to even approve the claim because they kept asking for unnecessary information like his medical records from a hospital that’s no longer in business! Anyways they “COMPLETED” the claim supposedly sent me $708 and some change on May 9th it is now May 17th and I never received the money in my bank account. I call ASPCA to only be told “we just tell you how much of the estimate we can cover we really don’t send you a direct deposit until the service is done” WHATS THE POINT OF HAVING INSURANCE THEN!?! Definitely canceling my plan and letting my hospital know to tell all the patients to not sign up their pets with ASPCA insurance!
Insurer: ASPCA
By: NAHRAIN ABRAHAM
Submission of claims were easy!
The submission of our claims was easy, and the fast response was very much appreciated. I would definitely recommend Embrace to anyone. Warmly, Glenys Chaput
Insurer: Embrace
By: Glenys Chaput
All around outstanding service!
My husband was in the hospital in January for a week. I had to board Kane during that time. The policy covered all of the expenses. Whenever I call customer service every one of their employees is kind and very helpful. Keep up the great work!! Best purchase I have ever made for Kane.
Insurer: MetLife
By: Kim