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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Excellent Care
Thank you for taking such great care of our little boy! It was so easy to work with your staff!
Happy with Healthy Paws.
Been very happy with Healthy Paws. Filing claims is very easy online. Reimbursement decision is done very quickly and great with direct deposit. Been with them almost 13 years for my Mozart.
Insurer: Healthy Paws
By: Gary Samuel
Simple to submit claim…
Simple to submit claim and upload documents through the app. Refund was quickly delivered.
Insurer: MetLife
By: customer
Unhappy, Not Company
Most importantly, their premiums are raised annually at a higher rate. At least $40-$50 more a month. I've been with them for 5 years and sorry I picked them. Unfortunately, other insurance companies will not cover pre-existing conditions even if they are minor like an ear infection. Also, their operational phone hours are short. You're lucky to reach them before they close for the day. I should have gone with Trupanion.
Insurer: Fetch
By: Karen
I filed my first claim after 2 years of…
I filed my first claim after 2 years of coverage. There is a LONG delay in receiving reimbursement and website is cumbersome and confusing. I keep receiving emails ‘apologizing for the delay’ but no explanation about why it’s taking so long.
Insurer: Pets Best
By: Breastfeeding Basics
Best pet insurance ever!! …
I researched a lot of pet insurances before I chose pumpkin. Your plan seemed to fit my needs, present and future, and I have not been disappointed one bit! I have recommended this insurance to all my dog parent friends and my vet due to the comprehensive plan, customer service and fast reimbursement. I am so happy I have this insurance.
Insurer: Pumpkin
By: Angela H
MetLife pet insurance is the best!!!
MetLife pet insurance is the best money I spend every month. Their service is superior! We are so very pleased with them. Will never have another puppy that is not insured by MetLife!!!
Insurer: MetLife
By: Cathy Brown
Denied my dog’s truth — they said Lilly was diagnosed when she never was 💔
I’m devastated by how Spot handled my dog Lilly’s claim. They denied it saying she had already been “diagnosed with an incurable kidney disease,” which is completely untrue. In June, Lilly only had slightly elevated enzyme levels — no diagnosis, no treatment, and no indication of kidney disease from her veterinarian. I switched to Spot because my previous insurer discontinued her policy and I wanted to keep protecting her in her final years. Instead of compassion, I received a denial based on false assumptions. Lilly is now gone, and the pain of losing her is already unbearable. What hurts even more is knowing this company made it worse — turning my grief into a battle to defend the truth. No pet parent should be made to feel guilty or dismissed when all they did was love and care for their animal. I hope Spot learns to treat families with honesty and empathy. 💔 — Jenny Naranjo
Insurer: Spot
By: jenny naranjo
Helpful staff and timely claim reviews.
Helpful staff and timely claim reviews.
Insurer: MetLife
By: Kim W.
MetLife Claim Submission - Easy & Efficient
- The online claim process is very simple and easy. - Documents from the Vet can be loaded in the format I receive them directly to the claim. - An email verifies receipt and updates are posted to your email. The interface was recently updated. It is also easy to use. There were a few problems with the application accepting multiple documents on the evening I was entering a new claim. If it were not for this problem, I would have scored a 5 out of 5.
Insurer: MetLife
By: Deb L.