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JUST CAN NOT SEE ANYONE GIVING THIS HORROR COMPANY A GOOD REVIEW
my claims take up to 10 weeks....need 8 phone calls......7 emails..... i re mail the invoices over and over.... and still do not get paid in any reasonable time.... if they find any problem you will need esp to figure it out.....no one knows anything.... my last claim took three months as they never told me they were missing a bit of info on the invoice the claim before that....they lost the original invoice 3x so i use an email with receipt and still they need 15 days to just read it... i can not leave as my dog has a pre condition.....i am stuck in this hell for the next 15 years... warn everyone.... choose another company.....
Insurer: MetLife
By: john
Always listening
Always listening. Quick with refunds
Insurer: Embrace
By: Linda Carlino
We had a serious medical issue with our…
We had a serious medical issue with our dog. The cost was high. Once I submitted my claims, Spot responded quickly and settled the claim within a week. Awesome service!
Insurer: Spot
By: Mary Cox
I would Not recommend this insurance
Pets best insurance should be called Pets Worst. Takes month to review your claims and reject with no valid reason. Appeal takes another 2 months. Please save your time and money and don’t sign for this insurance!
Insurer: Pets Best
By: Heleh
Where's the cancel insurance button?
Our dog slipped off the curb and we brought her in right away. Turns out Spot doesn't cover x-rays if they think her new limp has been ongoing. There is no "cancel insurance" button throughout their site. The money here goes in one direction... do not give them your business.
Insurer: Spot
By: Christopher Rosko
Amanda Mello was an amazing with insight and charisma
Amanda Mello was an amazing help and insight today insuring our dog! She has a very welcoming attitude made me feel very comfortable as we finished my policy.
Insurer: Fetch
By: Ramia Lavender
My experience has been positive!
My experience has been positive. The claims are very easy to submit, and are paid very fast.
Insurer: Spot
By: Ashley Thompson
So far have only had to use this for…
So far have only had to use this for the annual yearly checkup and heartworm...got back a good part of my bill...
Insurer: Spot
By: Phoebe Starry
Amanda Mello was amazing
Amanda Mello was amazing! One of my cats was recently in the hospital, which made me start looking into pet insurance policies for him and the rest of my cats. She made finding insurance for my babies such a positive experience. She was so friendly and helpful throughout this process. She made a good impression on me of what to expect from Fetch.
Insurer: Fetch
By: Jordyn Allen
Will not pay claims
I got everything they asked for from the vet and several times I sent it to them it was never enough
Insurer: Healthy Paws
By: George
Latest 1 comments
George - As per the policy we do require medical records for all enrolled pets in order to process claims, including a copy of the required enrollment examination. Once full records are received (typically we ask for them when you file your first few claims) we will keep them on file for future claims processing. The records you provided were line item records. These do not note any detailed information about the visits and cannot be used for processing. If we receive the needed documentation, we can process your claim.