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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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FIGO is alright with me!!!
I can’t say one way or another bc in the past year I haven’t really dealt with FIGO other than to pay them every month. I haven’t placed any claims or anything. So I have no comment nor any complaints.
Insurer: Figo
By: John
Absolutely horrendous customer support
Absolutely horrendous customer support. They recently denied two claims I filed after my two dogs required emergency vet visits, and they said ‘anything done by a vet isn’t covered.’ Where else would I take my dogs? What other medical expenses would I incur OUTSIDE of a veterinary clinic? I’ve been trying to get a hold of someone, anyone at customer service to explain to me exactly what is covered and why I’m paying over $200 a month for 3 dogs if emergency care isn’t covered. But nobody is responding via email or phone. I’m going to cancel my policy immediately. If you’re considering healthy paws, I would very much recommend looking elsewhere.
Insurer: Healthy Paws
By: Erich Schrader
Spot Insurance left me howling
Spot Insurance left me howling – not in a good way. If you enjoy frustration, riddles, and financial acrobatics, go ahead and sign up. But if you value sanity, steer clear. My dog deserves better, and so do I.
Insurer: Spot
By: Andreas Lianos
my billing issue…
Was able to get my billing issue resolved. The customer representative Lisa was quick and very helpful. I was very pleased with the whole experience and normally when I am having to deal with a customer service group I end up feeling bad for having to ask for help or upset because they have blamed me for whatever the issue was, But not with these guys. I felt better after the chat then going into it. Lisa was absolutely amazing from start to finish
Insurer: Fetch
By: Matthew Gonzalez
Easier than expected
It has been very easy to manage my Daisy's insurance and the claims were processed very fast.
Insurer: Spot
By: Annette Phillips
Excellent customer service
Rep was very helpful and patient. Excellent customer service!
Insurer: Spot
By: Madeline R
I submitted my first claim for our new…
I submitted my first claim for our new puppy in less than 2 minutes, and just a couple days later it had been reviewed, approved, and a check process! Amazing ease of use and response time!
Insurer: Spot
By: Ken Hughes
Easy to join and even easier to submit…
Easy to join and even easier to submit a claim!
Insurer: Spot
By: Justin Woodcox
All was good
All was good. Fast sign up and easy to use.
Insurer: Trupanion
By: Tarzan
My Agnes!
You guys are fast, accurate and always friendly!
Insurer: Spot
By: Courtney Gerald Elkins