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So far my experience with Spot has been…
So far my experience with Spot has been very favorable
Insurer: Spot
By: Sue Cost
Gibson
Easy to use for reimbursements. Great coverage
Insurer: Spot
By: Anthony Tullio
Quick & Easy
These people are extremely fast to reply (often overnight) , submissions are easy, and coverage is excellent.
Insurer: Trupanion
By: Linda Feferman
Client assistance
People at spot that helped me on the phone.
Insurer: Spot
By: Vince Ippolito
Claims paid
Claims paid, processed quickly, no hassle. Very glad I decided to get spot for my fur baby, it’s been so helpful.
Insurer: Spot
By: Jillian
Great
I made a great experience. It was wonderful. Everything was good and great
Insurer: Spot
By: Robert Ambler
Claim Processing takes a while, slow to respond
Claim processing always takes minimum 2 weeks and sometimes more. They are fairly slow to reply to email as well when it’s about claims. So far they’ve been reimbursing claims as expected but it’s just a very long wait. Also sometimes the agent on the phone is just wrong. I’ve asked if I could submit a claim for a past policy, and they said I couldn’t. However that wasn’t true, so long as the claim is made within 90 days of service and the past policy was active during that service date, it should be accepted.
Insurer: MetLife
By: Melissa
Very happy with the customer service…
Very happy with the customer service received from Embrace! They were very responsive after they had all the information that was needed to process my claim.
Insurer: Embrace
By: SUSAN ONEIL
Was approved for reimbursement then the…
Was approved for reimbursement then the second time we had a claim for a follow up for that same illness it was denied
Insurer: Spot
By: Jennifer Delancey
excellent
refunds were made in a timely fashion. customer service also great
Insurer: Pets Plus Us
By: paula