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Pet parents across the U.S. and Canada have left over 224,945 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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We made a claim on medication for our…
We made a claim on medication for our cat and it was easy to do and fast to get reimbursed. We are very pleased with the insurance
Insurer: Fetch
By: Heidi Riggs
Best of the best 15 out of 10!!!!!!
Like most people these day life is busy. But I what the best for my Murdoc and I get that with Pets Best. They are simply the BEST. With a few clicks and snap of the bill it's done. No hassle no fuss and fast I mean fast service. Easy to read explanations of benefits. Ps pets best please teach are human insurance a thing or two 😉. You really are 15 out of 10 well done!
Insurer: Pets Best
By: James Beckett
Very good customer service and…
Very good customer service and competitive premium
Insurer: Sonnet
By: Dinesh Koirala
Strongly recommend
Our ten year old Yorkie has been covered by Healthy Paws since age 2. She had no significant health problems until age 8 when she was diagnosed with pancreatitis, diabetes, a pyloric mass and IBD all within one year. She had no less than 6 hospital admissions in 2022. I'm grateful to say our baby has since been stable and is doing well (still acts like a puppy!) - and we would not have gotten to this point without HP coverage. Her care last year cost over $20k, of which we paid a small fraction. HP continues to assist with coverage of her daily meds, including insulin and supplies. HP strong points: easy filing of claims and fast reimbursement (usually < 4 business days), compassionate and knowledgeable customer service, flexible coverage and deductible plans, and I've never once appreciated resistance from the insurer to cover under the terms of what was outlined in original policy documents. Downsides include having to pay out of pocket upfront, no assistance with preventive care and exam fees (either regular vet visits or ER initial exam fees), but that's minor and I think fair considering what is covered. I saw a review bemoaning the gradual increase in the cost of the plan, but that's expected as a dog ages and/or with the development of new medical problems. Our plan has gradually increased a mere $100 since enrollment, which seems reasonable considering how much HP has saved us in medical expenses. So, in short: strongly recommend.
Insurer: Healthy Paws
By: Angela
Had an overall great experience
Had an overall great experience. Customer service was helpful if needed and relatively simple to process claim on the app.
Insurer: Fetch
By: Pabloh Kaufmann
Peace of mind after my tragic loss
I randomly decided to get Pet Insurance in January after I got my dogs teeth cleaned. Little did I know she would tragically get very sick quickly and ended up passing away suddenly in June of the same year. There was a lot of testing done prior to her passing and it wasn't cheap. I was unsure how much the insurance would pay even though I knew I got one of the best plans. It was a peace of mind having a really good payout from all the painful expenses we had to pay after we lost her. I am grateful I randomly decided to get Pet's Best. I plan on signing up again when I'm ready to adopt another sweet dog someday.
Insurer: Pets Best
By: Jaycee Grover
So I again contacted Embrace
So I again contacted Embrace. They said “due to the fact that the first vet records have still not been obtained we will consider your pets condition as pre-existing”. What a crock, they have all of his records and he was not adopted from a reputable breeder with a stellar record with a broken foot that happened to show up a year and two months later. Stay away from Embrace. I have been a customer of USAA for over 22 years and they have done a horrible thing adding Embrace to their benefits list. I have now started using Spot Pet Insurance - listed by Forbes as the best. Ironically Embrace is number 10 on their list.
Insurer: Embrace
By: Quentin Collins
Easy, no-hassle claims
Easy, no-hassle claims. Just submitted the documentation for my pet in the portal and it was reviewed and adjusted without incident or nitpicks - a problem I faced with virtually every claim through my last provider, despite having coverage on my pets since they were <6 months old.
Insurer: Embrace
By: mimi
1st time submitting a claim
Once I learned what a SOAP note was and got that filed the claim was relatively easy. Two phone calls and both reps were pleasant and fun to work with.
Insurer: MetLife
By: Cynthia R
Reliable Company
I’ve had a couple claims with Fetch. They process claims quickly & pay quickly. They were for minor medical issues, but I never felt the company was trying to figure out how not to pay like many insurance companies seem to do. We haven’t had to deal with a major medical issue with our 2 year old Westie (and hope we never do), but we’re very happy with Fetch so far
Insurer: Fetch
By: Consumer